Recent Why SERVPRO Posts

Let Us Restore Your Bear, DE Property with Ultrasonic Cleaning

4/1/2022 (Permalink)

Image of an Ultrasonic Cleaning machine with the lid open To Learn More About Ultrasonic Cleaning Call SERVPRO of Bear/New Castle, DE (302) 392-6000.

One of the types of services SERVPRO of Bear/New Castle is proud to offer is ultrasonic cleaning and contents restoration, which is one of the most efficient and effective ways to restoring your smoke, water, and mold damaged property.

About Ultrasonic Cleaning

Ultrasonic cleaning is one of the most effective and efficient way of cleaning contents. The secret is cavitation, which is when millions of microscopic bubbles are repeatedly formed and immediately collapse. This action causes the bubbles to penetrate into every nook and cranny. What’s impressive is that there are no scrubbing or abrasive chemicals!! This process involves submerging items into a pre-wash station, next into the wash station, and then it moves to the third machine seen pictured where they are then rinsed.

About Contents Restoration

Contents restoration is a significant aspect of what we do. It not only does it help to restore damaged property, it helps to restore people’s lives and livelihoods. While property damage can take on many forms, it’s important to homeowners is that their lives are return to normal, and that they get their property back, as fast as possible.

Of course, when property can be returned depends on the type and severity of the damage. Not every item, like those burnt or melted in fire losses, can be restored, but a great number of items that would have typically been determined to be unsalvageable in the past can now be quickly restored and returned to their rightful owner with SERVPRO of Bear/New Castle’s Ultrasonic Cleaning Services.

Benefits of Ultrasonic Cleaning for Contents Restoration 

The benefits of restoring property with SERVPRO of Bear/New Castle’s Ultrasonic Cleaning Services:

  1. For Property Owners: Property is restored and returned quickly, whereas traditional cleaning methods can take weeks and cause additional property damage. Most people are happy simply getting their property back, especially if it means getting their lives back to normal as fast as possible and even more so if the items have sentimental value.
  2. For Insurance Companies: The cost of restoring an item versus reimbursing the owner for the item’s full value is dramatically diminished. 

Types of Contents Restoration

The damage that occurs to property during fires, floods, and other disasters is often much more severe than it first appears. Fire is destructive and an item that is physically burned or melted cannot be restored. However, property that has been engulfed in smoke, covered in soot, stained or discolored by water or contaminated by chemicals or molds can usually be restored to functional (or even good-as-new) condition with SERVPRO of Bear/New Castle’s Ultrasonic Cleaning Services. 

How Common Damage Occurs

Damage to property and personal possessions can occur in many different ways. While damage as described above is common, fires are particularly troublesome as they can often result in multiple forms of damage. For example:

During A Fire: 

Fires can produce vast amounts of smoke that leave soot deposits on property. Depending on what has burned and the temperature of the fire, the soot produced by the fire may not only be mixed with a variety of chemicals and toxins. Additionally, physical properties of the soot can range from a fine powder to a thick sludge. Furthermore, because the particulate matter that makes up soot (and the chemical residue) is microscopic, it can not only penetrate deep into tiny crevices on the surface of an item, but it can also “sink” deep into the item itself. This is especially true of electronics which can actually attract soot and dirt because they can generate magnetic fields or become charged with static electricity.

Immediately After A Fire: 

The water that was used to extinguish the flames can discolor the surfaces of many types of items. Additionally, water can cause severe physical damage since the materials from which many items are made can actually absorb surprising amounts of water.

Long After A Fire: 

Many types of materials and even the items themselves can retain significant levels of moisture. Moisture absorbed by an item that has not been properly dried, or that remains on or near the surface, may quickly become a breeding ground for molds and bacteria or other potentially hazardous residues.

Whether it is from a fire, mold, water, dust or even nicotine, we will do our best to clean your belonging. Below are just a few examples of what can be cleaned with Ultrasonic Cleaning. 

  • Window Blinds
  • Electronics
  • Fans (electric)
  • Glassware
  • China, Crystal
  • Silverware
  • Dishes, Pots & Pans
  • Wood Objects
  • Musical Instruments
  • Lamps & Shades
  • Kitchen Appliances
  • Telephones, Cell
  • Televisions, Computer Monitors, Computer Keyboards & Printer
  • Radio
  • Artificial Plants, Flowers & Trees
  • Baby Stroller, High-Chairs
  • Carpets, Rugs
  • Chandeliers
  • Patio Furniture
  • DVD & CD Players, VCRs

We fully train our IICRC-certified technicians to choose the best cleaning solution and products to use in the ultrasonic cleaning process for optimum results. 
 
If you are concerned about cleaning your contents, give SERVPRO of Bear/New Castle, DE a call today at (302) 392-6000 

Contents Restoration

SERVPRO of Bear/New Castle, DE specializes in restoring contents damaged by fire, water, or mold. Their expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage.

SERVPRO’s Advanced Technology: Hydroxyl Generator

3/7/2022 (Permalink)

Front and back image of a hydroxyl generator SERVPRO of Bear/New Castle uses advanced technology to your fire, water, mold, or any other damage to get your home back to normal quickly.

Deodorization & Air Purifier

The Hydroxyl Generator is one of the most scientifically-advanced pieces of equipment we use to combat malodors and leave a property deodorized following biohazard, fire or water damage events. These generators have been successfully tested on fires and other restoration and bio jobs, including protein fires, floods, human remains  situations, skunk odors, pet urine odors, musty odors and many other types of odors.

How it Works:

UVA rays are emitted from the titanium dioxide photocatalytic lamps, where they then pass through a permanent anatase coated super reactor screen, forming electron hole pairs that react with water and oxygen in the air to form free electrons and hydroxyl radicals that then decompose and eliminate organic and inorganic gases and air pollutants.

To learn more about our Advanced Technology call (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

Even with thorough cleaning, air fresheners, and flourishing plants, some odors require knowledge and equipment, you simply don’t have. The highly trained professionals at SERVPRO of Bear / New Castle are knowledgeable in this area; SERVPRO teaches IICRC technical classes in the proper removal of odors.

SERVPRO of Bear/New Castle's Advanced Technology: Air Scrubbers

3/6/2022 (Permalink)

An image of a HEPA air filtration scrubber SERVPRO of Bear/New Castle utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores during mold remediation.

What Are Air Scrubbers?

An air scrubber is a portable filtration system that removes particles, gasses, or chemicals from the air within a given area. These machines draw in air from the surrounding environment and pass it through a series of filters to remove contaminants. The size and complexity of an air scrubber system will depend on the size of the space being serviced, as well as the range, type, and size of contaminants that must be removed from the area.

Why Should I Use an Air Scrubber?

Air scrubbers are especially important on restoration jobs where airborne contaminants are present or will be created/disturbed during the restoration process, such as mold, dust, asbestos, lead, chemical fumes, etc. These hazardous particles can settle on carpet, upholstery, and furnishings, or be drawn into the HVAC system and contaminate other parts of a building.

If these contaminants are not removed, they will have a negative effect on the indoor air quality (IAQ) of the worksite. While naturally occurring particles—such as human skin cells, animal hair, and dirt—are nearly always present, toxic gases released by sewage-borne bacteria and mold spores can cause adverse human health effects when inhaled. In short, these contaminants can compromise the quality of the entire restoration job.

Air scrubbers help protect the health of workers and building occupants by providing a clean and healthy environment. They also help protect contractors from costly liability claims resulting from damage caused by hazardous airborne materials.

Why Choose SERVPRO of Bear / New Castle?

The past few decades have seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Bear/New Castle Professionals to restore a property back to preloss condition quickly, reliably, and more effectively. To learn more about our services and advanced technology call us at (302) 392-6000.

What is IICRC and Why Does it Matter in New Castle, DE?

2/25/2022 (Permalink)

IICRC logo against a white background SERVPRO of Bear/New Castle is proud to be an IICRC certified firm. Call us today at 302-392-6000!

If you’re a homeowner and a hired a restoration company like SERVPRO of Bear/New Castle, chances are you haven’t heard of IICRC even though it has played a very important role in making sure your home loss was taken care of properly.

IICRC, the Institute of Inspection Cleaning and Restoration Certification, is a global non-profit organization that offers certifications and has established the industry standards in the procedures for water, mold, fire, biohazard losses. It also sets the standard for ethics, communication, and proficiency within the industry. Did you know? Many insurance companies require technicians working on insurance losses to hold certifications with IICRC.

While our technicians are educated with multiple platforms of learning, the IICRC certifications hold a high importance in their training. Here are some of the restoration certifications that our technicians are proud to hold:

Water Damage Restoration

Teaches the technician about overall water damage, including its effects and drying techniques for affected structures. Basically, it’s Water Damage 101.

Trauma and Crime Scene

Provides technicians with guidance and understanding of particular types of situations found in biohazard losses “regardless of surface, item, or location.” They are taught to investigate and inspect human blood and other possible material contamination so they can assess and develop a plan to properly clean the scene and dispose of biohazardous material.

Odor Control

Teaches the technicians about odor and olfaction (the capacity to smell), source for odor, theory of odor control, how to detect it, and what type of equipment and/or solutions to use to remediate.  They also learn how to “address odors caused by biological sources such as decomposition, urine contamination, mold, combustion sources such as fire and smoke damage, and chemical sources such as fuel oil spills or volatile organic chemicals.”

Fire and Smoke Damage Restoration

With this certification our technicians are informed of the practices and science around fire and smoke damage that includes “scoping, mitigation, cleaning, deodorization, subrogation, spoliation, and documentation of residential and commercial fire and smoke damaged structures and contents”.

Commercial Drying Specialist

Residential waters can be quite different than commercial water losses, and our crews are knowledgeable in how to inspect and evaluate larger scale losses as well as the best method for effective and efficient drying. This includes “commercial, industrial, institutional, and complex residential water-damaged structures, systems, and furniture, fixtures, and equipment”.

Building Moisture Inspection

Technicians are taught to think critically while assessing materials for potential moisture and how to conduct a proper inspection. Information such as “[t]he principles of psychrometry, basic thermodynamics, using inspection equipment, [...] collecting and interpreting data, as well as documenting the findings in a moisture inspection report” are covered as well.

Applied Structural Drying

More advanced than Water Damage Restoration, technicians are equipped with further methods and techniques to effectively dry both structure and contents.

Applied Microbial Remediation

Technicians are instructed on techniques for remediating mold and sewage losses. Here at SERVPRO of Bear/New Castle we use antimicrobial solutions specifically designed by in our house chemist at headquarters.

Why SERVPRO of Bear/New Castle?

As a premier restoration company, we want you to know that you’ve made the best choice as a homeowner to call SERVPRO of Bear/New Castle. That’s why we let our customers speak for themselves on our testimonials page.

The SERVPRO Emergency READY Profile Advantage

2/22/2022 (Permalink)

Logo of the SERVPRO Emergency Ready Profile The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

Pre-Planning Can Serve as an Insurance Policy Aimed at Peace of Mind After a Disaster in Bear, DE

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Why the SERVPRO Emergency READY Profile Advantage?

A no cost assessment of your facility

This means there is no need to allocate funds, giving you a great value at no cost.

A concise profile document containing only the critical information needed in the event of an emergency

It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A guide to help you get back into your building following a disaster

This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes SERVPRO of Bear/New Castle as your disaster mitigation and restoration provider

You have a provider that is recognized as an industry leader and close by.

Identification of the chain of command for authorizing work to begin

This saves time so we can begin the work of mitigating the damage which can save you time and money.

Provides facility details such as shut-off valve locations, priority areas and priority contact information

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to Get Started? Call SERVPRO of Bear/New Castle at (302) 392-6000

SERVPRO’s Professional Cleaning Products: Lemon Fresh Deodorizer

2/7/2022 (Permalink)

A jug of SERVPRO Lemon Fresh Deodorizer against a white background The SERVPRO Professional Cleaning Products (SPCP) Division manufactures and distributes professional cleaning products to all franchises.

Deodorizer

SERVPRO’s Lemon Fresh Deodorizer is a concentrated wet-mist odor counteractant used to neutralize smoke odors caused by fire or tobacco. It is also an excellent general-purpose deodorizer. Lemon Fresh Deodorizer contains an exclusive pairing agent that neutralizes odors by forming a complex with them. The product is very versatile and can be used on most all water stable surfaces and fabrics such as carpets, drapes, clothing, walls, kitchens, bathrooms, etc. It has a pleasant lemon fragrance that will leave areas smelling fresh and clean.

The product is designed to maintain a pH between 5 and 7 when diluted.

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle has the training and equipment to identify and eliminate offensive odors. By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

To Learn More About SERVPRO’s Professional Cleaning Products- Call SERVPRO of Bear/New Castle at (302) 392-6000

SERVPRO’s Free Emergency READY Profile Mobile App

1/5/2022 (Permalink)

An iPad and an iPhone both display the Emergency Ready Profile app As a locally owned business we want to do our part in supporting the local community in its time of need.

Did you know you can access the SERVPRO Emergency READY Profile from your mobile device?

This profile (ERP) is used for your business in the event of an emergency.  The ERP, Emergency Ready Profile, contains important details about your business including employee and emergency contacts, utility contacts, shut off locations, insurance contacts, property overview and building access information.  These details can be reviewed at a moment’s notice and conveniently in your mobile device using the SERVPRO Ready Plan mobile app.  By having this information at your fingertips during an emergency and already having a plan in place, you will reduce the damages to your property and therefore significantly reduce business interruption.  Anticipating an emergency is important for getting timely mitigation services, which is why we are happy to offer the ERP to any business for free.

To learn more about our emergency services, contact SERVPRO of Bear/New Castle at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

We can help restore your home or business from any size disaster. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.

Why SERVPRO of Bear/New Castle? Personal Protective Equipment

12/28/2021 (Permalink)

Person in a white Tyvek suit with yellow gloves and a respirator Equipped with the necessary safety apparatus, we can help transform unhealthy environments back into clean, safe places.

SERVPRO of Bear/New Castle's number one concern is safety: the safety of our clients and the safety of our employees.

To make sure the job is done right, employees need to take proper precautions when working in specific situations. Each job comes with its own safety concerns. For example, flood waters can come with contaminants from things like sewage; mold remediation jobs come with possible irritants to people’s eyes, skin and lungs; fire damage can come with worries like smoke inhalation and possible falling debris; and biohazard incidents can come with exposure to dangerous chemicals and bodily fluids.

SERVPRO of Bear/New Castle teams are given the proper training and personal protective equipment (PPE) to ensure they are prepared to safely handle each one of those incidents and a wide range of others. They follow specific guidelines laid out by our company and by the National Occupational Safety and Health Administration (OSHA).

Some of that PPE includes the following:

Tyvek Suits and Booties: which are made of a strong, but lightweight material that can protect a person from contaminants in the air. These suits cover a person from head to toe (except the face).

Dust Masks: which are lightweight masks worn around the nose and mouth to keep out less serious contaminants like typical, household dust.

Full Face Masks: which are more heavy-duty, plastic masks, seal off the entire face and include respirators. These are used in more dangerous conditions. The respirators filter out any harmful airborne pathogens and mold spores.

Gloves: different kinds of gloves are used depending on the situation. Nitrile gloves are used to protect from certain contaminants like bodily fluids. Whereas stronger rubber gloves are used to protect when handling sharp or rough objects.

Goggles: are used to protect the eyes in dangerous conditions.

Hard Hats: are used to protect employees in situations where there is a risk of building collapse or falling debris.

By ensuring their own safety in the field, our team members are better able to ensure your safety and the safety of your home or business.

If you experience an incident that requires restoration work, you can count on SERVPRO of Bear/New Castle to get the job done in the SAFEST and most efficient way. Call us any time at (302) 392-6000.

Why Choose SERVPRO of Bear/New Castle?

The past few decades have seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Bear/New Castle Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The SERVPRO Emergency READY Profile Advantage

2/22/2021 (Permalink)

SERVPRO of Bear/New Castles Emergency Ready Profile Logo The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

Pre-Planning Can Serve as an Insurance Policy Aimed at Peace of Mind After a Disaster in Bear, DE

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Why the SERVPRO Emergency READY Profile Advantage?

A no cost assessment of your facility

This means there is no need to allocate funds, giving you a great value at no cost.

A concise profile document containing only the critical information needed in the event of an emergency

It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A guide to help you get back into your building following a disaster

This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes SERVPRO of Bear/New Castle as your disaster mitigation and restoration provider

You have a provider that is recognized as an industry leader and close by.

Identification of the chain of command for authorizing work to begin

This saves time so we can begin the work of mitigating the damage which can save you time and money.

Provides facility details such as shut-off valve locations, priority areas and priority contact information

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to Get Started? Call SERVPRO of Bear/New Castle at (302) 392-6000

SERVPRO’s Professional Cleaning Products: Gum Remover

2/22/2021 (Permalink)

SERVPRO's Professional Gum Remover cleaner The SERVPRO Professional Cleaning Products (SPCP) Division manufactures and distributes professional cleaning products to all franchises.

Gum Remover is a Freon-based freezing agent combined with an environmentally compatible special blend of highly volatile products that uses the cooling effect of the gas to embrittle gum, candle wax, putty and other gummy substances so that they might be more easily removed. It is safe for use on most textiles and contains no Chlorofluorocarbons.

PH: None

APPLICATION

SERVPRO of Bear/New Castle’s cleaning professionals will remove as much surface material as possible with a bone scraper or dull knife. The Gum Remover is then sprayed on the remaining material and a small hammer is used to softly tap the area. The excess material is vacuumed up and the process is repeated if necessary. Any remaining residue will be removed by using a volatile solvent.

 TIPS AND TRICKS

Gum Remover works well for removing melted crayons.

To Learn More About SERVPRO’s Professional Cleaning Products - Call SERVPRO of Bear/New Castle at (302) 392-6000

How to Make a Cloth Face Covering Using a Bandana

5/20/2020 (Permalink)

Instruction on how to make a face mask using a bandana SERVPRO of Bear/New Castle is always here to help!

The CDC advises the use of simple cloth face coverings slows the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Make A Cloth Face Coverings Using A Bandana

Materials Needed:

  • Bandana
  • Rubber Bands (or hair ties)

Instructions:

  1. Fold bandana in half
  2. Fold top down and fold bottom up
  3. Place rubber bands or hair ties about 6 inches apart
  4. Fold sides to the middle
  5. Tuck sides
  6. Place mask over face and nose then wrap rubber bands around ears

SERVPRO of Bear/New Castle is Always Here to Help!

SERVPRO of Bear/New Castle has been helping local communities across the state, flatten the curve by performing residential and commercial deep cleaning and disinfecting services.

Call SERVPRO of Bear/New Castle – (302) 392-6000

How to Make a Cloth Face Covering Using a T-Shirt

5/11/2020 (Permalink)

Instruction on how to make a face mask using a t-shirt SERVPRO of Bear/New Castle is Always Here to Help!

Delawareans are urged to use cloth face coverings and reserve medical-grade masks for use by health care workers and first responders. Medical-grade masks include N95, KN95, surgical, or other masks that would be appropriate for a health care setting.

Homemade Cloth Face Coverings Can Be Used

The CDC advises the use of simple cloth face coverings slows the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Make a Cloth Face Coverings Using a T-shirt

Materials Needed:

  • T-shirt
  • Scissors

Instructions:

  1. Cut across t-shirt 7 to 8 inches from the bottom
  2. Cut out tie strings
  3. Tie strings around neck, then over top of head

SERVPRO of Bear/New Castle is Always Here to Help!

We can help minimize the spread of germs with proactive cleaning! At SERVPRO of Bear/New Castle, we’re trained to adhere to the highest cleaning and disinfecting standards, making us the #1 choice for deep cleaning and sanitation. Call SERVPRO of Bear/New Castle - (302) 392-6000

How to Properly Wear a Cloth Face Covering

5/8/2020 (Permalink)

Illustration of how to property wear a face mask SERVPRO of Bear/New Castle is here to help!

Use of Cloth Face Coverings to Help Slow the Spread of COVID-19

Cloth face coverings should:

  • Fit snugly but comfortably against the side of the face
  • Be secured with ties or ear loops
  • Include multiple layers of fabric
  • Allow for breathing without restriction
  • Be able to be laundered and machine dried without damage or change to shape

CDC on Homemade Cloth Face Coverings

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

CDC also advises the use of simple cloth face coverings slows the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

The cloth face coverings recommended are not surgical masks or N-95 respirators.  Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

Cloth Face Coverings Should Not Be Placed On

  • Young children under age 2
  • Anyone who has trouble breathing
  • Individuals who are unconscious, incapacitated or otherwise unable to remove the mask without assistance

Reusable Face Coverings

Should cloth face coverings be washed or otherwise cleaned regularly?

Yes. They should be routinely washed depending on the frequency of use.

How does one safely sterilize/clean a cloth face covering?

A washing machine should suffice in properly washing a face covering.

How does one safely remove a used cloth face covering?

Individuals should be careful not to touch their eyes, nose, and mouth when removing their face covering and wash hands immediately after removing.

SERVPRO of Bear/New Castle is Always Here to Help

In these times of uncertainty, preparation is the best defense against COVID-19. SERVPRO of Bear/New Castle professionals are trained and certified in adhering to the highest cleaning and disinfecting standards. We are here to help 24/7.

Dear Valued Customers,

3/30/2020 (Permalink)

Yes, We're Open Sign SERVPRO of Bear/New Castle is here to help

We Are Still Here to Help

As providers of essential services, SERVPRO of Bear/New Castle is prepared to address the most pressing disaster restoration, cleanup and disinfection issues facing our customers, whether it involves emergency mitigation and recovery, or cleaning and disinfecting homes, schools, healthcare and quarantine facilities, public institutions and businesses.

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities.

If you are in need of our services we are here to help 24 hours a day, seven days a week, while life gets back to normal in the community we all call home. Call us today - (302) 392-6000

Sincerely,

The Entire SERVPRO of Bear/New Castle Team

Why Is My Mortgage Company Listed On My Insurance Claim Check?

3/6/2020 (Permalink)

A man handing an insurance check to another man SERVPRO of Bear/New Castle Professionals are uniquely qualified to keep claims costs down while still providing the best services possible.

When you have a mortgage on a home, your mortgage company has a substantial interest in your property. Your mortgage holder requires you to carry insurance on the property and will be listed on your homeowner’s insurance policy as the lienholder. When you file an insurance claim due to fire, water, flood or mold damage to your home, your insurance company may issue a check for restoration and repairs that is made payable to you, your mortgage company and in some cases the contractor. You’ll need the cooperation of your mortgage company in order to receive the required endorsement to have the funds released as well as the contractor.

The Insurance Check

Some insurance companies will list everyone who has a financial interest in the property on their checks. Whether it be a spouse, mortgage company, home equity loan company or contractor, your bank will require an endorsement by all parties listed.  This is standard industry practice.

Escrow Account

Your mortgage company may deposit the funds into an escrow account. Funds will then be distributed in increments to cover the cost of repairs. The mortgage company will not release the total payout until the repairs are 100% completed and an inspection of the damage has been provided. You’ll need to cooperation with your mortgage company by providing the necessary documents and scheduling an inspection if required.

Getting the Money You Need

In order to get funds released to cover the initial deposit required by most contractors, your mortgage company will typically require you to submit a request and provided the contractor’s estimate.

Your mortgage company will issue a disbursement check to cover the contractor’s initial deposit so you can get repairs underway. Upon completion of the repairs, the mortgage holder will distribute the remaining funds. Your mortgage company may require an inspection to verify that the work has been completed properly and in compliance with local residential building codes, before issuing the final disbursement check.

Structure vs. Personal Property

Your mortgage company only has an interest in the physical structure of your home. It’s possible that the same event that damaged the structure also damaged your personal property, such as your furniture and electronics. Your insurance company may issue a separate check made payable to only you to cover the cost of restoring and or replacing your personal property. Some insurance companies will issue one check for total damages made payable to you and your mortgage company. In this case, you should request that your mortgage company issue you a check for 100% of the settlement amount for personal property.

Why Choose SERVPRO of Bear/New Castle?

As a leader in fire and water cleanup and restoration, SERVPRO of Bear/New Castle offers an array of competitive advantages. Our goal is to restore both your property and peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claim costs and satisfied customers.

SERVPRO’s Advanced Technology: Hydroxyl Generator

3/2/2020 (Permalink)

SERVPRO's Hydroxyl Generator As experts in deodorization, SERVPRO of Bear / New Castle is trained to identify and eliminate offensive odors.

Deodorization & Air Purifier

The Hydroxyl Generator is one of the most scientifically-advanced pieces of equipment we use to combat malodors and leave a property deodorized following biohazard, fire or water damage events. These generators have been successfully tested on fires and other restoration and bio jobs, including protein fires, floods, dead body situations, skunk odors, pet urine odors, musty odors and many other types of odors.

How it Works:

UVA rays are emitted from the titanium dioxide photocatalytic lamps, where they then pass through a permanent anatase coated super reactor screen, forming electron hole pairs that react with water and oxygen in the air to form free electrons and hydroxyl radicals that then decompose and eliminate organic and inorganic gases and air pollutants.

Why Choose SERVPRO of Bear / New Castle?

Even with thorough cleaning, air fresheners, and flourishing plants, some odors require knowledge and equipment, you simply don’t have. The highly trained professionals at SERVPRO of Bear / New Castle are knowledgeable in this area; SERVPRO teaches IICRC technical classes in the proper removal of odors.

SERVPRO’s Professional Cleaning Products: Stain Scrub

2/26/2020 (Permalink)

A bottle of SERVPRO's Stain Scrub Creme Cleanser SERVPRO of Bear / New Castle has the expertise to provide a deeper clean than your basic house cleaning service.

Stain Remover

Stain Scrub is a pleasant smelling liquid cream abrasive cleaner that will clean hard surfaces. Stain Scrub is excellent for removing:

  • Soap scum
  • Stubborn spots
  • Rust stains
  • Black marks
  • Grease
  • May also be used to clean soot off of surfaces

Stain Scrub is used on surfaces not harmed by mild abrasives, such as:

  • Porcelain
  • Metal
  • Enamel
  • Stainless steel
  • Pots and pans
  • Urinals
  • Rubber
  • Plastic
  • Sinks
  • Bathtubs
  • Chrome
  • Drinking fountains
  • Ceramic tile
  • Formica
  • Fiberglass

PH:1-2

To Learn More About SERVPRO’s Professional Cleaning Products - Call SERVPRO of Bear/New Castle at (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

You know SERVPRO of Bear/New Castle as a leader in Fire and Water Cleanup and Restoration, but our professional residential cleaning and commercial cleaning services can also make a dirty carpet "Like it never even happened."

SERVPRO’s Advanced Technology: Ozone Generator

3/20/2019 (Permalink)

As experts in deodorization, SERVPRO of Bear / New Castle is trained to identify and eliminate offensive odors.

Deodorization

The Ozone Generator is used to oxidize organic odors such as smoke, mold, pet odor, cigarette smoke, trash and more without chemicals. These odors and other sources are present as small molecules, particulates, and bacteria that float through the air and attach themselves to carpets, walls, ceilings, furniture, and other surfaces in a home.

Ozone removes the smell and odors by reacting and destroying the offensive smelling particulates, molecules, and bacteria. The ozone chemically reacts with them breaking them down into molecules and particulates and bacteria that don’t smell.

To Learn More About SERVPRO’s Advanced Technology and Techniques - Call SERVPRO of Bear/New Castle, DE at (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle is locally owned and operated, and serves Bear, New Castle, Glasgow, Christiana, Delaware City, St. Georges, Corbit, Wilmington Manor, Minquadale, and the surrounding New Castle County communities.

Our certified cleaning and restoration specialists are faster to any size disaster. Providing emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

24/7 Fire Damage Restoration Service - 24/7 Water Damage Restoration Service - 24/7 Flood Damage Service - 24/7 Sewage Damage & Sewage Removal Service - 24/7 Mold Remediation Service - 24/7 Bio-hazard Cleanup - 24/7 Suicide & Crime Cleanup - 24/7 Board-up and Roof Tarping

SERVPRO’s Professional Cleaning Products: Lemon Fresh Deodorizer

3/20/2019 (Permalink)

The SERVPRO Professional Cleaning Products (SPCP) Division manufactures and distributes professional cleaning products to all franchises.

Deodorizer

Lemon Fresh Deodorizer is a concentrated wet-mist odor counteractant used to neutralize smoke odors caused by fire or tobacco. It is also an excellent general purpose deodorizer. Lemon Fresh Deodorizer contains an exclusive pairing agent that neutralizes odors by forming a complex with them. The product is very versatile and can be used on most all water stable surfaces and fabrics such as carpets, drapes, clothing, walls, kitchens, bathrooms, etc. It has a pleasant lemon fragrance that will leave areas smelling fresh and clean.

The product is designed to maintain a pH between 5 and 7 when diluted.

To Learn More About SERVPRO’s Professional Cleaning Products- Call SERVPRO of Bear/New Castle, DE at (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle is locally owned and operated, and serves Bear, New Castle, Glasgow, Christiana, Delaware City, St. Georges, Corbit, Wilmington Manor, Minquadale, and the surrounding New Castle County communities.

Our certified cleaning and restoration specialists are faster to any size disaster. Providing emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

24/7 Fire Damage Restoration Service - 24/7 Water Damage Restoration Service - 24/7 Flood Damage Service - 24/7 Sewage Damage & Sewage Removal Service - 24/7 Mold Remediation Service - 24/7 Bio-hazard Cleanup - 24/7 Suicide & Crime Cleanup - 24/7 Board-up and Roof Tarping

Choose Green for Your Spring Cleaning

3/11/2019 (Permalink)

SERVPRO of Bear/New Castle creates a safe, clean and comfortable living environment for you and your family.

SERVPRO of Bear/New Castle’s Environmentally Friendly Professional Cleaning Products

As springtime quickly approaches, it is time to think about starting your annual spring cleaning.

SERVPRO Industries, Inc. is a member of the EPA's Design for Environment (DfE) program. DfE evaluates human health and environmental concerns associated with traditional and alternative chemicals and processes. These evaluations and analyses empower hundreds of businesses to select safer chemicals and technologies.

The EPA/DfE has established a set of criteria for formulating environmentally friendly cleaning products, and has put together a listing of safe cleaning components that can be used in Green cleaning formulations. As a member company, SERVPRO can access this listing known as CleanGredients and uses it as a resource to formulate environmentally friendly cleaning products that incorporate "green" chemistry.

We have formulated three Green Cleaning Products that will allow you to complete almost all of your spring cleaning tasks.

Carpet & Upholstery Green Clean #251 is a product designed for cleaning both carpet and upholstery. It is truly a "one product does all" in that it can be used as a spotter, pre-spray, in-line cleaner for both truck mount and portable equipment, and in low-moisture bonnet cleaning. The product is pH neutral, biodegradable, contains no phosphates, solvents, dyes or fragrances.

All Surface Green Clean #250 is an environmentally friendly alternative to traditional surface cleaners. It is pH neutral, contains no dyes or fragrances. All components are safe, non-toxic, phosphate free, Volatile Organic Compound (VOC) compliant and rapidly bio-degradable. The product is designed as a one product cleans all for surfaces that can be wiped or mopped. It can safely be used on walls, ceilings, countertops, floors, etc. The exclusive formulation contains both ionic and non-ionic surfactants that are naturally derived and provide excellent multi-functional cleaning.

Window Green Clean #249 is an environmentally-friendly alternative to traditional glass cleaners. It is pH neutral, contains no dyes or fragrances. All components are safe, non-toxic, phosphate free, VOC-compliant and rapidly biodegradable. The product comes ready to use and is formulated with soft water to eliminate spotting and streaking.

While SERVPRO of Bear/New Castle helps to restore property after fire and water damages, we also specialize in the cleaning and deodorization of carpets, upholstery, draperies, hard floors, walls, ceilings, air ducts, and more. Set up an appointment today to kick off your spring cleaning. 

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle is locally owned and operated, and serves Bear, New Castle, Glasgow, Christiana, Delaware City, St. Georges, Corbit, Wilmington Manor, Minquadale, and the surrounding New Castle County communities.

Our certified cleaning and restoration specialists are faster to any size disaster. Providing emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

24/7 Fire Damage Restoration Service - 24/7 Water Damage Restoration Service - 24/7 Flood Damage Service - 24/7 Sewage Damage & Sewage Removal Service - 24/7 Mold Remediation Service - 24/7 Bio-hazard Cleanup - 24/7 Suicide & Crime Cleanup - 24/7 Board-up and Roof Tarping.