Recent Posts

Improving Indoor Air Quality at Your Business

10/21/2019 (Permalink)

Image of two business men and one business woman wearing face mask, sitting at a table SERVPRO of Bear / New Castle understands the importance of a clean and fully functioning commercial property.

Know What Affects Your Indoor Air Quality and Why it Matters

Most people spend an average of 90% of their time indoors. Much of that time, for adults, is spent in an office or warehouse environment. Indoor air quality can contribute to the health and comfort of your employees, customers, and all who visit your place of business.

Why Does Indoor Air Quality Matter?

Many studies suggest that the level of pollutants indoors often surpasses the pollutants outdoors. Poor indoor air quality can potentially impact the health and wellbeing of your employees.

According to OSHA, the following symptoms have been linked to poor indoor air quality:

  • Nose, lung, throat, and eye irritation
  • Headaches
  • Fatigue

What Affects Indoor Air Quality?

Several independent factors, both indoors and out, can contribute to poor indoor air quality. Potential factors include, but are not limited to:

  • Outdoor pollutants such as smoke, smog, etc.
  • Poor ventilation and/or insulation
  • Inadequate moisture and humidity control
  • Untreated smoke damage
  • Spilled chemicals and leaking gases
  • Dust, dirt, and animal dander
  • Fungi, pollen, and other biological matter
  • Tobacco 

What Can SERVPRO of Bear/New Castle Do to Improve The Indoor Air Quality at Your Business?

As mentioned before, many factors can impact indoor air quality. Fortunately, we offer comprehensive services that tackle many of these factors. At SERVPRO of Bear/New Castle, we offer inspections with recommendations for the best course of action to leave your office with cleaner air.

HVAC Systems

Without regular attention, heating, ventilation, and air conditioning (HVAC) systems can spread contaminants throughout your office. SERVPRO of Bear/New Castle offers regular inspections and cleanings of your HVAC ductwork so your office enjoys cleaner air and longer-lasting HVAC systems.

Mold Remediation

Mold, especially if left untreated long term, may pose health risks to your employees according to the EPA. Mold spores can travel through the air, impacting the indoor air quality and spreading the mold throughout the building. We have the training, equipment, and experience necessary to contain the mold, restore your property, and make it “Like it never even happened.”

Water Damage

No matter whether the water damage was caused by a leaky roof, a broken pipe, or a flooded basement, moisture and humidity may lead to poor indoor air quality, along with other significant problems. We can help to identify the source of the problem and fix any damage that may have occurred.

Fire and Smoke Damage

Walls, carpets, and even furniture can carry smoke and soot long after the fire is put out, which can impact your indoor air quality. If your property experiences a fire, we can handle the damage both big and small. We can also make sure your building and its contents are properly cleaned.

Commercial Cleaning

We also offer commercial cleaning services that go above and beyond typical janitorial or maid services. Regular cleaning can help combat potential air pollutants like dust, dirt, pollen, etc.

For more information on our commercial building services, call SERVPRO of Bear/New Castle at (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle understands the importance of a clean and fully functioning commercial property. Cleaner air can lead to a healthier and more productive workforce. SERVPRO of Bear/New Castle has the training, experience, and equipment to transform an unhealthy environments back into a clean, safe offices.

What Commercial Property Owners Should Know About Flooding and Black Water

10/15/2019 (Permalink)

Image of flood water SERVPRO of Bear / New Castle can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage.

Not all water damage is created equal, and the remediation steps you take depend on the original source of the water that flooded your building. “Clean water” is water that doesn’t pose immediate health threats and that comes from broken water lines, toilet holding tanks and faucets. If not treated in time, clean water can become gray water, which is water that does contain some contaminants. Gray water can include discharge from showers, sinks, aquariums, waterbeds and dishwashers. Then there is black water, or floodwater. 

What Is Floodwater / Blackwater?

The water that enters a building during a flood usually contains harmful contaminants. Floodwater usually contains soil, which can contain feces, pesticides, and other contaminants, natural or not. It can also contain sewage runoff, which may be contaminated by bacteria, molds, fungi, protozoans, and viruses. Floodwater is categorized as black water.

What You Can Do To Prepare

Flood water can be absolutely devastating to your commercial property, not to mention it can cause your business to be temporarily displaced, and business put on hold. You can’t predict a flood but you can plan for one.


Know Your Flood Risk

It’s important to keep track of your region’s flood risk. There are a number of factors that can determine your flood risk, but keep in mind that nowhere in the United States is risk-free. If you live in a coastal city during hurricane season, your flood risk will dramatically increase. Other areas with typically high flood risk include low-lying areas near bodies of water or downstream from a dam or levee.


Know Your Insurance Options

When it comes to natural disaster-type flash floods, typical commercial insurance policies often don’t cover the damage. Flood insurance is a separate policy purchased through FEMA, so keep that in mind if you’re in an area with high flood risk. Also, familiarize yourself with local disaster restoration companies and choose one you prefer beforehand since the time to act must be immediately after the flood. 


Know the Signs of Water Damage

Some floods are more severe than others, and in some cases, it will be obvious when your business has been affected. In other cases, however, water damage can be more insidious. It’s important to recognize the signs and know the difference types of water that can damage your property. Black water, for example, is highly contaminated and will cause severe odor and mold damage to your property if not treated immediately. Floodwater is, in every case, considered black waterGrey water can also cause damage, but it is derived from appliances and pipes in your building.

Develop a SERVPRO Emergency READY Profile For Your Business

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

To learn more about our SERVPRO Emergency READY Profile? Call SERVPRO of Bear/New Castle at (302) 392-6000


Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle has the training, experience, and equipment to handle large commercial storm or water damage emergencies. Regardless of your property type or size, we will respond quickly to clean the property and manage the restoration project through to its completion.

A Leaking Pipe Is a Constant Source of Moisture

10/10/2019 (Permalink)

An image of water from a leaking pipe filing a bucket SERVPRO of Bear/New Castle specializes in water damage repair and restoration.

A leaking pipe or other plumbing problems can create a constant source of moisture in your home. If you find a leaking pipe, get it repaired immediately. Mold may compound the problem if the moisture problem is not addressed immediately.

Mold Hazards

Mold can cause health effects and can also cause significant damage to your property. You should look for mold on a regular basis in areas that are typically damp, such as laundry rooms and basements. If you detect a water moisture problem, a mold inspection should be considered.

Prevent Structural Damage

Never procrastinate when dealing with water damage. It can easily lead to structural damage that will only get worse if ignored.

Why Choose SERVPRO of Bear / New Castle?

Attempting to deal with water damage from a leaking or burst pipe without professional assistance is not recommended. Attempting to do so, may inadvertently make the problem worse, leading to expensive repairs.

SERVPRO of Bear/New Castle specializes in water damage repair and restoration. Our highly trained professionals use state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly from the initial phone call to the final bill. When a water emergency happens, it is critical to get professionals onsite as soon as possible. If you are in need of water damage repair or restoration, contact SERVPRO of Bear/New Castle to make it “Like it never even happened.”

How to Minimize the Likelihood of Water Damage Affecting Your Home

10/8/2019 (Permalink)

Image of a kitchen sink over flowing and water running down a green cabinet onto the floor SERVPRO of Bear / New Castle is close by and ready to respond to your flood or water damage emergency.

Water damage can happen at any time. Internal and external forces can damage valuable items, carpets, furnishings and structural components. Even in a well-maintained building, pipes can break, toilets can overflow, and water can seep behind walls and under floors. Waterlines for refrigerators often create concealed leaks that go unnoticed until mold and mildew have accumulated behind the appliance. The same is true for washing machine hoses that have cracked or become clogged. Water damage can also occur after a violent storm, a flood, or several days of steady rain. Basements and lower levels are especially prone to this type of damage.

Water Damage Statistics

Any type of leak can cause property damage and create safety and health concerns. It's easy to think that water damage or storm damage won't happen to you, but statistics say otherwise. Water damage is among the most common causes of property insurance claims. One in every 55 homes will have a water-related property damage claim this year. While you cannot stop a storm, you can follow these steps to prevent water damage.

Kitchens and Bathrooms

Kitchens and bathrooms are susceptible to water damage due to the amount of plumbing in these areas. Fix leaking or dripping pipes promptly, and be aware of elevated humidity levels that could indicate an underlying plumbing problem. Maintain caulk around showers and bathtubs. Water that passes through gaps can penetrate walls and subfloors. If this sealant has cracked or separated, have it repaired. You can probably complete that task yourself.

Appliances

Inspect waterlines for appliances at least once per year. If hoses are brittle, cracked or crimped, replace them before they fail. Turn off the water supply for all appliances before traveling out of town. Pay special attention to hoses for washing machines, refrigerators, and ice makers. Since washing machines have inlet hoses and drains, they are especially prone to leaks.

Protecting Pipes

Protect plumbing from freezing by insulating pipes that travel along exterior walls or through unheated crawlspaces. On cold nights, open cupboard doors, and let faucets drip. Before winter, drain all watering hoses, and turn off valves for exterior faucets. If a pipe does freeze, don't thaw it too quickly. That's how pipes burst. To protect your plumbing, never set the thermostat below 55 degrees.

If an Emergency Does Occur

  • Turn off the water supply immediately. Call your utility company if necessary.
  • Use mops and towels to remove as much water as possible.
  • Turn on fans, dehumidifiers, or air conditioners to remove excess moisture.
  • Use wood blocks or tinfoil to elevate furniture from wet surfaces.
  • Remove area rugs, table lamps, and colored items to prevent staining and to help dry the underlying surface.
  • Place wet sofa cushions and upholstered items on end for faster drying.
  • Never use ceiling lights, TVs, or appliances in waterlogged areas.
  • Remove books, magazines, and items that may bleed or stain.
  • Stay out of areas where ceilings are sagging.


By taking preventive measures, you can minimize the likelihood of water damage affecting your home. If you do experience water damage at your home or business, respond quickly, and call the professionals at SERVPRO of Bear/New Castle at (302) 392-6000.   

Why Choose SERVPRO of Bear/New Castle?

For over 20 years, SERVPRO of Bear/New Castle has specialized in water damage repair and restoration. Our highly trained professionals use state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly from the initial phone call to the final bill.

What To Do When Sewer Damage Causes Your Toilet To Overflow

10/7/2019 (Permalink)

Image of a toilet with the lid open Sewage backup is contaminated with biological viruses and bacteria.

At one time or another, you’ve probably had to deal with a toilet overflow. Sometimes it’s due to a simple clog that’s easy to fix. Other times it can be much more overwhelming. If sewer damage is involved, the impact can be devastating. 

Why Does This Happens

When there is sewer damage, whether it’s a broken pipe or a clog, the wastewater has to go somewhere. If it can’t be drained, it can back up into your residence. This is why you usually end up with a flooded toilet when your sewer has been compromised.


What To Do

The wastewater that overflows into your home due to sewage damage is full of dangerous contaminants and toxins. Unless you have the proper gear and equipment, you don’t want to be inside the flood or clean it up on your own. Call your sewage company immediately, and then call SERVPRO of Bear/New Castle.

Until Help Arrives

When the overflow begins, here’s how you can help prevent further backflow and the buildup of contaminated water:

  • Don’t flush toilets
  • Turn running water off
  • Turn off water to building

Sewage Backup or Toilet Overflow? Call SERVPRO of Bear/New Castle at (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

Damage from a sewage backup requires prompt attention because sewage is highly unsanitary and contains bacteria, parasites, and mold which can put your health and home or commercial property at risk. The highly trained professionals at SERVPRO of Bear/New Castle understand that when a sewage emergency happens, every minute counts. That’s why we are available 24 hours a day, 7 days a week, even on holidays. 

Protect Your Home from Sewer Backups

9/30/2019 (Permalink)

Image of a tree root growing through a sewage pipe SERVPRO of Bear / New Castle understand that when a sewage emergency happens, every minute counts.

Backed up sewers can cause thousands of dollars in damage to your home and belongings. Knowing what causes a sewer line to backups and what you as a homeowner are responsible for maintaining, is the first steps in protecting your home against sewer problems.

Causes of Sewer Backups

Aging Sewer Systems

The American Society of Civil Engineers indicates that the nation's 500,000-plus miles of sewer pipelines are on average over thirty years old. The increase in the number of homes connected to already aging sewage systems has also contributed to rapid increases in sanitary sewer backups, flooded basements and overflows.

Tree Roots

Small roots of trees and shrubs make their way into sewer pipeline cracks and service pipe joints, and can cause extensive damage or blockages as they grow larger. The cost of the sewage cleanup may be the responsibility of the problem tree's owner. When the issue is a result of a combination of city and private trees, the costs are sometimes split between the city and the property owner.

Sanitary Main Blockages

 A blockage can occur in a city sanitary main. If the blockage is not detected in time, sewage from the main can back up into your home or business through floor drains. Typically, this happens slowly and there are early indications of a problem.

Combined Pipelines

Problems arise in systems that combine storm water and raw sewage into the same pipeline. During many rain storms, the systems are exposed to more volume than they can handle, and the result is a sewage backup situation that allows sewage to spew out into basements and other low lying drains.

Prevent a Sewer Backups

Properly Dispose of Grease

Cooking oil should be poured into a heat-resistant container and disposed of properly after it cools off, not in the drain. Washing grease down the drain with hot water is not recommended. As the grease cools off, it will solidify in the drain or the sewer pipelines, causing the line to constrict and eventually clog.

Properly Dispose of Paper Products

Paper towels, hygienic wipes and feminine products do not deteriorate quickly and can cause a great deal of trouble in the sewer pipelines.

Maintain Tree Roots

If you have continuing problems with tree roots in your sewer lateral, you may want to consider having the tree removed or have a professional maintain the roots on a regular basis.

Replace Your Sewer Pipeline with New Plastic Pipes

Plastic pipe will prevent tree roots from entering your sewer pipeline is to replace your pipeline and tap with new plastic pipes.

Correct Illegal Plumbing Connections. 

It is illegal to connect French drains, sump pumps and other flood control systems to your sanitary sewer. Debris and silt will clog your sewer pipeline. Contact a plumber to correct any pre-existing illegal connections.

Install a Backwater Prevention Valve

This is a fixture installed into the sewer pipeline (and sometimes into a drain line) in the basement of your home or business to prevent sewer backflows. A properly installed and maintained backwater valve allows sewage to go out, but prevents it from coming back in.

What to Do If You Experience a Sewer Backup

Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination.

If you experience a sewer backup call SERVPRO of Bear/New Castle at (302) 392-6000

Why SERVPRO of Bear/New Castle

A failure to properly remove contaminated substances can contribute to unhealthy and dangerous environments. SERVPRO of Bear/New Castle is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.

Common Causes of Oven Fires

9/9/2019 (Permalink)

An oven with flames inside and the door opened letting smoke out SERVPRO of Bear / New Castle is here to minimize the effects of a fire on both your home and your life.

Household fires can be absolutely devastating, particularly if they aren’t contained or dealt with swiftly. The most common place for a blaze to begin is in the kitchen. Your stove and oven are two big potential fire sources, because they generate heat with gas or electricity. Here are contributing factors that can trigger a kitchen fire.

Technical Malfunctions

Ovens can malfunction and start a fire, especially if they are old, poorly maintained, or damaged in some way.

Electric ovens have heating elements that can spark a blaze. Turn off your electric oven if you see sparks or if it is not working properly.

Gas ovens may develop leaks that can lead to explosions. Immediately call the utility company if you smell gas; the odor indicate a leak around your oven or stove.

Cleanliness

Oven fires often happen due to a buildup of grease and other cooking byproducts, from not clean regularly or thoroughly. Even dust can trigger an oven blaze if it gets thick enough.  Clean your oven regularly, especially if you spill something or food boils over inside of it. Only use appropriate cleaning products.

Forgetfulness

Never leave something cooking in the oven without monitoring it regularly. Many fires happen when someone turns on the appliance, leaves something to cook and leaves the room, or even the house, for an extended period. Turn off the oven if you cannot keep an eye on the item while it is baking, and finish cooking it later.

Improper Use

Ovens are meant to cook food, and using them for other purposes can lead to fires. Bake only with cookware approved for use in an oven and never use your oven for:

  • Heating your home if your furnace is not working.
  • Drying combustible materials.
  • Store flammable items when you are not cooking.
  • Storage for items, such as pots, pans, and bakeware, when using the oven.

What to Do if You Notice Flames

  • Never open the oven door if you see a fire The flames could burn you, ignite your clothing, or spread outside of the appliance.
  • Turn off the heat and see if the fire dies out on its own.
  • Use a fire extinguisher if the flames spread outside of the oven through the top, sides, or bottom.
  • Get out of the house and call the fire department if you do not have an extinguisher or cannot put out the spreading fire
  • Always have a repair person evaluate your oven after a fire, as the oven will likely need repairs or replacement.
  • Contact SERVPRO of Bear/New Castle at (302) 392-6000 is you are in need of smoke and soot cleanup.

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle specializes in fire and water damage restoration. We have the specific damage restoration training, personnel, and equipment needed to quickly restore your home to pre-fire condition.

Please refer to our Fire Damage Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

How Does an Ozone Generator Remove Odors?

9/3/2019 (Permalink)

Ozone molecules attacking pollutant in the oxidation process As experts in deodorization, SERVPRO of Bear / New Castle is trained to identify and eliminate offensive odors.

What is an Ozone Generator?

An ozone generator is an industrial machine that produces ozone.

What is Ozone?

Ozone is a colorless, highly reactive, toxic gas with powerful oxidizing properties. It is comprised of three atoms of oxygen rather than the two atoms of oxygen we breathe. Ozone is naturally occurring as well as man-made. An ozone generator is a man-made way of creating ozone.

Why Would We Want to Create Ozone If It’s Toxic?

Because ozone is very good at removing particles in the air that cause odors. It is the ultimate air purifier, which is why it is used by industrial cleanup companies like SERVPRO of Bear/New Castle.

How Does Ozone Remove Odors?

Smells from house fires, mold, decaying organic materials, trash, cigarette smoking, and other sources are present as small molecules, particulates, and bacteria that float through the air and attach themselves to carpets, walls, ceilings, furniture, and other surfaces in your home.

Ozone removes the smell and odors by reacting and destroying the offensive smelling particulates, molecules, and bacteria. The ozone chemically reacts with them, breaking them down into molecules, particulates, and bacteria that don’t smell.

When Should Ozone Be Used?

An ozone generator is recommended for professional use only, due to the dangers of high concentrations of ozone. Ozone generators and ozone are used to remove odors that seem impossible to remove. They can be used to remove the smell of cigarette smoke from a home that has been heavily smoked in.

They can also be used to remove the smoke odors from homes and businesses that have experienced a fire as well as smoke damage. Ozone is highly effective at removing odors because it can penetrate anything that oxygen and smoke can penetrate. This can include fabric sofas and carpets.

Due to the toxicity of ozone gas, ozone generators are used only in spaces that are unoccupied and sealed. This means that if they are used in a home or business, the space usually needs to be evacuated while the ozone generator is in use. That is why it is highly recommended that you rely on professionals who are trained on how to safely operate an ozone generator.

Why Choose SERVPRO of Bear / New Castle?

If you are struggling to get rid of strong odors in your home or business, call the professionals at SERVPRO of Bear/New Castle. They can determine the best actions to take, including whether an ozone generator is needed.

The experts at SERVPRO of Bear/New Castle have helped remediate the odors from fires, flooding, mold damage, and other sources for years. They have all the tools and experience to handle any disaster and any smell. Contact SERVPRO of Bear/New Castle at (302) 392-6000

How to Get a Quote for Fire Restoration Services

8/19/2019 (Permalink)

SERVPRO of Bear / New Castle is here to minimize the effects of a fire on both your home and your life.

When a fire damages your property, you want to know how much the repairs will cost. Restoration costs are determined by the extent of the damage. Expenses will increase depending on several factors. 

  • The amount of damaged building materials and contents
  • Materials or contents that can be cleaned
  • Materials or contents that must be replaced


Work with Your Insurance Provider

Typically, fire damage restoration is covered under most insurance policies. You should contact your insurance provider to review your coverage and policy limits for fire cleanup and restoration services. Your insurance provider will also be able to recommend a certified fire restoration company.



Get Professional Help

SERVPRO of Bear/New Castle’s professionals have the training, experience, and equipment to handle residential and commercial fire damage emergencies.  After carefully inspecting and testing adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage, SERVPRO of Bear/New Castle will provide you with a detailed scope of work as well as the estimate cost of these recommended services. If you work with a novice or try to make the repairs yourself, you may not follow fire codes, which can cost you more in the long run. In addition, professionals often get better prices on building materials and get the job done faster.

Need a Fire Restoration Estimate?  Call Us Today  – (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

When a fire emergency happens, you need fire repair and restoration professionals to help you recover from the devastation and minimize further financial and material loss. We understand that the hours and days following a fire emergency can leave you feeling vulnerable, and know that the damage left by a fire often extends beyond the structure itself. SERVPRO of Bear/New Castle is here to minimize the effects of a fire on both your home and your life. Our certified professionals are available 24 hours a day, 7 days a week with specialized equipment, expertise, and empathy to get you through this crisis.

Returning Hotel Rooms to a Non-Smoking, Odor-Free Status

8/6/2019 (Permalink)

SERVPRO of Bear / New Castle understands the importance of a clean and fully functioning commercial property.

As a hospitality and lodging provider, you want your guests to be comfortable during their stay. This includes ensuring your guests that their environment is free of the odors and residues associated with cigarettes.

SERVPRO of Bear/New Castle will help eliminate exposure to the harmful effects of third-hand-smoke — the residual, carcinogenic components of tobacco smoke that can linger on carpets, walls and other room surfaces long after smoking has actually occurred. Our IICRC-certified Cleaning and Odor Control Technicians have the training and equipment to identify and eliminate these offensive odors.

Nicotine Cleanup and Odor Removal

Upon arrival, SERVPRO of Bear/New Castle’s team members will assess the room or rooms that need cleaning and odor removal. Although it may seem that the odor is only in the air, we search for additional sources. Furnishings and carpeting can attract and hold the tiny particles of ash, tar, and other substances that are incompletely burned. We start with a thorough cleaning, including the upholstery and carpet, using our commercial-strength steam extractors and professional cleaning products.

In addition, nicotine and other substances can stain walls and emit smells. Our crews will wash the walls with appropriate cleaners and may even suggest repainting the walls and sealing wooden portions of furnishings and headboards to trap any odor lingering beneath these surfaces.

Oftentimes, each room has a separate heating and cooling system, so we inspect and clean the vents and any ductwork to prevent the smoke smells from recirculating. SERVPRO of Bear/New Castle can also eliminate odors by changing the chemical composition of the minute particles floating in the air and embedded in surfaces and fixtures. One option is thermal fogging, a process where air cleaners combust in a heated chamber and then bond with and render any airborne particles odor-free. Other resources include hydroxyl generators and other oxygenation systems. Hydroxyl generators use a form of UV light that creates the hydroxyl radicals, which then react with solid pollutants like cigarette smoke and help destroy them. These processes eliminate the odors, not just cover them up like most air fresheners.

For your hotel to be profitable, you want as many rooms as possible to be available to your guests. Help ensure your guests’ comfort by calling SERVPRO of Bear/New Castle for a consultation at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

As a locally owned and operated franchise, SERVPRO of Bear/New Castle understands the importance of a clean and fully functioning commercial property. We believe a building’s appearance is often its first impression, and take our commercial services very seriously. Whether you require professional cleaning and deodorization to make your business look and smell its best, water remediation following an emergency, mold remediation to prevent health issues, or a disaster recovery team, we have the training and expertise to minimize loss of productivity and make it “Like it never even happened.”