SERVPRO of Bear / New Castle Employee Photos

Stormy and Blaze!


Meet Stormy and Blaze, just 2 of our many SERVPRO HERO's here at SERVPRO of Bear/New Castle, DE! This duo reminds us daily of why we do what we do when we're saving someones day. As essential members of our team these popular action figures have been known to make a few surprise visits on some job sites. Will they show up next at your home or business?



Bio Coming Soon!


Administrative Office Team

I am a part of the administrative staff here at SERVPRO of Bear/New Castle, DE. When I came into this industry in 2012 I knew little about the restoration process. Since then I have received an IICRC Water Certification and several hours of industry training. I mainly serve as the Accounts Receivable Representative as well as assist in other areas such as Billing or Scheduling as needed. I also have experience working with our Sales department. 

I am a member & attend services at Love of Christ Church regularly. I am also a small group leader at my church & have various small groups throughout the year, mainly to engage women of all ages in growing together with The Lord. I also participate in various charitable work through my church as well. I enjoy crafts, movies, reading, working with children & spending time with my daughter who attends college at the University of Delaware.


Administrative Office Team

Bio Coming Soon!

Dawn & John

Production Manager

Our Project Managers are second to none. They each hold certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) and have many years of experience on the job.


Production Manager

John is a Production Manager with SERVPRO of Bear/New Castle DE. John started his career with SERVPRO in 2004. He has learned from field experience and certification courses including Fire and Smoke Damage Restoration, Water Damage/Applied Structural Drying, Commercial Drying, Mold Remediation, and Crime/Trauma Scene Bio-recovery. He enjoys the mentoring of the production staff as well as the diversification of work that an emergency based restoration business encounters.. As part of the Mid-Atlantic Disaster Recovery Team, John has traveled with team members to service major catastrophes all along the East Coast and from Texas to Wisconsin.

Currently John is furthering his education through CE classes and exploring innovation technology to meet the needs of clientele.

When not restoring structures for SERVPRO, he and his wife enjoy baseball games with his son and cheer-leading competitions with his girls.


Fire Production Manager

Dawn is a Production Manager with SERVPRO of Bear/New Castle, DE. She has several years experience in the industry and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician and Fire & Smoke Restoration Technician.

Dawn specializes in Fire & Smoke Restoration.

Elizabeth, Dawn and Victoria

Fire Crew

Customers rave on how great these women are, they say they are strong, knowledgeable, and courteous.  Should you ever be in a situation that needs their assistance they will provide that same level of customer service to you and your family/business.


Crew Chief

Martin has been a crew chief with SERVPRO of Bear/New Castle, DE since 2012. He brought with him more than 20 years of experience in the construction/restoration industry. He proudly holds certificates from the IICRC and SERVPRO ECTP. His attention to detail assures clients a job well done. Martin is thoroughly trained in all areas of production, but he enjoys water mitigation and specialty drying the most.


Crew Chief

Jyoti has been a crew chief with SERVPRO of Bear/New Castle, DE since 2014. He proudly holds certificates from the IICRC and SERVPRO ECTP.

Jyoti is thoroughly trained in all areas of production.


Fire Restoration Crew Chief

Victoria is a Crew Chief and performs on-site production services, including fire cleanup, water extraction and packouts. She develops productions expertise: services, cleaning products and equipment to be used. Victoria also completes appropriate documentations, and provides excellent customer service to all of our clients as well as follows and enforces all safety procedures on the job site as well as monitors all assigned jobs to ensure customer needs are met.

Victoria and her crew are ready to help our local residents and business owners recover from water, fire and mold damage in the New Castle County, DE area.


Fire Restoration Technician

Elizabeth is a technician for content restoration. She specializes in cleaning and restoring any contents affected by water or fire damage to their original value.


Water Restoration Technician

Devin is a technician on the production side of our business. He assists the Crew Chief in daily monitoring, demolition, and general cleaning. He supports the crew chief and other production personnel and communicates with team leaders to make sure all customer needs are met. 


Marketing Representative

Crystal has been with SERVPRO of Bear/New Castle, DE for several years and is an asset to our team. 



BJ has been with SERVPRO of Bear/New Castle, DE for several years and is an asset to our team.