What our Customers say...
Water Damage Testimonials
Great Job Guys
Thank you SERVPRO for taking care of my moms so I could go to work. I can’t believe you guys came out that fast. The guys even put up with my mom and made her happy. Great job guys.
What a lifesaver!
We had an emergency situation and SERVPRO of Bear was exactly what we needed. Both the office staff and technicians they sent to complete the job were knowledgeable and courteous. I hope we never need their services again but if we do I wouldn’t call on anyone else!
Excellent response time when in a dire need!
They handle everything for you! Takes away so much headache out of the whole process.
Fast, Reliable service with emergency response.
I had a pipe break and they handled everything from start to finish to get my house back in order. Took all the stress off of me. I couldn't recommend a better fire and water restoration company than SERVPRO of Bear/New Castle. Don't be fooled there are other SERVPROs but none have the level of service as this one.
Definitely, recommend SERVPRO!
The staff is professional, friendly, supportive, and quick to respond. I was very pleased with how on top of everything they were. I felt my issue was handled with care and resolved in a timely manner.
SERVPRO of Bear/New Castle Was Terrific!
They were quick and got the job done. I would recommend them to anyone and would certainly call them if I ever needed them again.
Above & Beyond
"Customer service is phenomenal. They go above and beyond to assure complete customer satisfaction"
"Wonderful experience! They came out and assessed our house flood, offered immediate service and advice on how to handle things and was able to calm us in an otherwise very stressful situation."
Nothing Short of Spectacular
"The service was nothing short of spectacular. I had water damage at a rental property. They responded very quickly. My call to the office was after 6 PM evening the water was extracted and the drying process began. There was very little disruption to my tenant. 3 days later everything was dry and the reconstruction could begin. Thank you so much!"
Would recommend them to my friends and family.
"Fast response... I had water damage in my garage and they showed up rather quickly and were able to clean everything up. Would definitely call them again if needed and would recommend them to my friends and family"
SERVPRO of Bear/New Castle helped take the ease out of such a hectic and overwhelming task.
"I was very pleased with the service provided by SERVPRO when they came in to help clean up after water damaged my basement. A pipe had burst in the middle of the night and when we woke to find a lot of water in the basement I was overwhelmed with the thought of draining the water out of the basement.
I called SERVPRO and they responded very quickly. They were very efficient. They had specialists return to check on the drying process. I was impressed with all the different equipment they brought in to my home to do the job.
SERVPRO helped take the ease out of such a hectic and overwhelming task"
Very Speedy Service!
"I had water damage due sump pump failure in the basement. The crew from SERVPRO came out just a few hours after calling them and cleaned it all up. Very speedy service"
Professional & Efficient
"We had a great experience with SERVPRO. I had a leak that required repair, complete dry out, and restore. They were professional and efficient. Everything we needed was completely taken care of in a timely manner and we couldn't be happier"
I'm not sure you can receive better customer service anywhere else!
"How did it go you ask? Absolutely wonderful! From my very first interaction with this company, I just knew my experience was going to be excellent!
They have a live person answering the phone, who would have thought companies now-a-days still have that? Not only was it an actual person, the woman was so sweet. She was kind and helpful and went above and beyond to answer ALL of my questions. She was able to give me a price for the service I needed and she was able to get me on the schedule quickly!
The crew was timely. I received a call about 30 minutes ahead of time to let them know they were on the way to me. Talk about great customer service, right? They arrived within the scheduled time frame, they were personable and thorough. They reviewed everything with me prior to starting service and after the work was done went over it with me to ensure that I was happy with the work they completed.
It even gets one step better! They called the next day to follow up and make sure I was happy!
I'm not sure you can receive better customer service anywhere else!"
SERVPRO to the Rescue!
"Fast, friendly and great service. Couldn't ask for anything more. Sump pump failed again and SERVPRO to the rescue"
5 Star Google Rating
We are blessed to have such excellent service!!
SERVPRO of Bear/New Castle Saves The Day!
AWESOME! I called @ 830 with a flooded shop, SERVPRO of Bear/New Castle was there at 9:30 and out of the way by 11:00.
They saved our ribbon cutting day.
Water Damage: New Castle County, DE
WATER DAMAGE FROM A FROZEN PIPE IN DOVER DELAWARE... As I just discussed with Amy, the service was great. Everyone we worked with was very polite and personable. You gals in the office have all been so nice and easy to work with. John, whom we met at the house the first time was very knowledgeable and easy to talk to and get along with. We were very satisfied with all the work you did!
WATER DAMAGE FROM A BROKEN PIPE IN WILMINGTON DE... I was not present during work performed – it was handled through a third party (realtor) – but we were very pleased with speed of work completion.
WATER DAMAGE SERVICE FROM A FROZEN PIPE... We didn’t have the chance to meet the guys who did the work, but we went down yesterday and looked at the house and were very satisfied with what they did. We also appreciated that the company was able to send someone out to do the work in such a timely manner, considering how backed up everyone seems to be from incidents this winter. Thank you so much for all of your help, patience and good customer service!
WATER DAMAGE FROM SUMP PUMP FAILURE IN WILMINGTON DE... The SERVPRO team was Very Professional, Courteous and Polite!
SERVPRO OFFICE STAFF DEMONSTRATES SUPERB CUSTOMER SERVICE... In speaking with Sherry now, as well as with Amy in the past, you have both been so kind and polite. It actually makes my day when I call there.
HOUSE FLOODED IN NEW CASTLE DE BY A WASHING MACHINE OVERFLOW... Martin and Pedro were both extremely pleasant and productive while onsite and very thorough. Jyoti and John were also pleasant and thorough. Lenny was very explanatory and helpful on his assessments too!
BACKED UP SEWER LINE CAUSED 2' OF STANDING SEWAGE FOR SERVPRO CLEANUP... I recommend to hire more dedicated and hard working professionals like Jyoti and Everette. Jyoti worked tirelessly. They were driven, dependable and determined to get the job done! It was such a pleasure meeting them even though the circumstances weren’t the best.
I can’t think of one thing they could improve on. We had a wonderful experience with SERVPRO. Everyone I dealt with was exceptional. The 3 crews that came were wonderful and informative. I also want to add that the crew that took down all of the woodwork did an amazing job. They managed to get all of it down without damaging anything. The contractor and painter were amazed that they managed to get it all down and keep everything in order, so it was easily put back!
We live in Wayne PA and had a leaky faucet, We called SERVPRO to clean up the water. Overall, everything went well and the people were very nice to deal with.
RESIDENTIAL WATER DAMAGE CLEAN-UP IN HAVERFORD PA FROM A BURST WATER PIPE... All of your staff was professional. They cleaned up well after picking up all the equipment. Wonderful job. Satisfied with staff.
Thank you. I am happily surprised by the price. Thanks to John and the team for keeping the price as low as possible and getting the unit dried out so quickly. This turned out to be a much more satisfying experience than I expected. I would be happy to recommend to others.
After our hot water heater burst we had water flooding our basement. Your crews are awesome! Thank you!
EMERGENCY WATER DAMAGE CLEAN UP IN HAVERTOWN PA.... Mr. Martin Garcia was an excellent service provider, professional and a great team leader!
EMERGENCY WATER DAMAGE FROM A HOT WATER HEATER BREAK IN VILLANOVA.... I am not someone who is impressed easily, but the emergency water damage service we received after our hot water heater broke was very impressive. I would never have been able to achieve results like this so quickly.
After a pipe broke and water was everywhere I was told by my insurance adjuster to call your SERVRO office. Great job!
I was tremendously impressed with their service and found them to be extremely kind and courteous.
MAJOR WATER DAMAGE IN BRYN MAWR PA... We had water gushing into our house. We called the SERVPRO of Upper Darby office to handle our water clean up. They were awesome and Martin and David were great!
WHOLE HOUSE WATER DAMAGE CLEAN UP FROM A BROKEN PIPE IN NEWTOWN SQ PA... What was demonstrated to me was business excellence! John and crew were EXCELLENT!
My house suffered a Water Damage from a hot water heater that burst. Chris is a great crew leader. All of the staff was great!