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Dear Valued Customers,

3/30/2020 (Permalink)

Yes, We're Open Sign SERVPRO of Bear/New Castle is here to help

We Are Still Here to Help

As providers of essential services, SERVPRO of Bear/New Castle is prepared to address the most pressing disaster restoration, cleanup and disinfection issues facing our customers, whether it involves emergency mitigation and recovery, or cleaning and disinfecting homes, schools, healthcare and quarantine facilities, public institutions and businesses.

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities.

If you are in need of our services we are here to help 24 hours a day, seven days a week, while life gets back to normal in the community we all call home. Call us today - (302) 392-6000

Sincerely,

The Entire SERVPRO of Bear/New Castle Team

Clean & Disinfect High-Touch Surfaces Daily

3/27/2020 (Permalink)

High-touch areas: Keyboard, phone, tablet, phone, sink, toilet, light switch, door knobs, table SERVPRO of Bear/New Castle can help minimize the spread of germs with proactive cleaning!

As part of your daily prevention actions clean and disinfect high-touch surfaces and objects. High touch surfaces include:

  • Tables
  • Doorknobs
  • Light Switches
  • Countertops
  • Handles
  • Desks
  • Phones
  • Tablets
  • Keyboards
  • Toilets
  • Faucets
  • Sinks
  • Soap Dispensers
  • Remotes
  • Game Controllers

SERVPRO of Bear / New Castle is Here to Help!

We can help minimize the spread of germs with proactive cleaning! At SERVPRO of Bear/New Castle, we’re trained to adhere to the highest cleaning and disinfecting standards, making us the #1 choice for deep cleaning and sanitation. Call SERVPRO of Bear/New Castle to see how we can help clean your home or business. (302) 392-6000

Professional Commercial Cleaning Services

3/25/2020 (Permalink)

SERVPRO professional in full PPE SERVPRO of Bear/New Castle professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection.

SERVPRO of Bear/New Castle Professionals Are Trained in Adhering to the Highest Cleaning and Sanitation Standards.

SERVPRO of Bear/New Castle offers professional cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business.

We Are Here to Help Get Your Business Back to Normal

SERVPRO of Bear/New Castle is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

SERVPRO Can Respond Quickly and Effectively to Help Minimize Business Interruption to Your Company

SERVPRO of Bear/New Castle uniquely prepared during this unprecedented time to clean, disinfect and sanitize your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well.

The CDC also recommends regular cleaning of the following areas/items:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevators and Escalators
  • Playground Equipment
  • Fitness Equipment 

Does Your Commercial Property Need High-Touch Surface Cleaning and Disinfecting?

Call SERVPRO of Bear/New Castle – (302) 392-6000

Why Choose SERVPRO of Bear/New Castle

SERVPRO of Bear/New Castle professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

Tips and Best Practices to Minimize Your Risk

3/24/2020 (Permalink)

Hand stopping coronavirus SERVPRO of Bear/New Castle has years of experience in dealing with biological contaminants

Cities and states are taking increasingly drastic measures to curb the severity of the pandemic, including the closing of bars, restaurants, and public venues. In some areas, officials have issued “shelter in place” orders in order to compel residents to stay in their homes and limit movement. To further protect yourself, minimize your exposure with the following tips:

Practice Good Hygiene

  • Clean hands with sanitizer and wash your hands frequently
  • Avoid touching your face and cover coughs and sneezes
  • Disinfect “high touch” surfaces like doorknobs, light switches, tables, doorknobs, and handrails regularly
  • Increase ventilation by opening windows or adjusting air conditioning

At The Office

  • Stop shaking hands – use other non-contact methods of greeting
  • Use videoconferencing for meetings when possible
  • When not possible, hold meetings in open, well-ventilated spaces
  • Disinfect “high touch” surfaces like desks, keyboards, light switches, doorknobs, and telephones
  • Consider adjusting or postponing large meetings or gatherings

Stay Home if...

  • You are feeling sick
  • You have a sick family member in their home

Symptoms

Illness from COVID-19 is wide ranging, from mild to severe symptoms and death. According to the CDC, symptom may appear two days to two weeks after exposure:

  • Fever
  • Cough
  • Shortness of breath

It is important to consult your medical provider if you develop any severe or concerning symptoms.

Here to Help and Ready to Respond

SERVPRO of Bear/New Castle professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

Call SERVPRO of Bear/New Castle at (302) 392-6000

How to Make Homemade Hand Sanitizer

3/23/2020 (Permalink)

Man using hand sanitizer We can help minimize the spread of germs with proactive cleaning!

With the coronavirus (COVID-19) causing concern globally, the Centers for Disease Control and Prevention (CDC) is stressing the importance of good personal health habits as a way to prevent the spread of the virus. The CDC states that you should wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing. If soap and water are not available, hand sanitizer that contains at least 60 percent alcohol is the next best option.

With hand sanitizer in high demand right now, you may find your local stores are sold out. Here is an easy homemade hand sanitizer recipes you can use.

What You Will Need:

  • 12 tablespoons rubbing alcohol (at least 60 percent alcohol by volume)
  • 4 teaspoons aloe vera gel (commercial, not fresh)
  • clean liquid soap bottle, clean hand sanitizer bottle or squirt bottle
  • funnel

How to Make It:

  1. Combine the aloe vera gel and rubbing alcohol in a bowl.
  2. Mix well.
  3. Put the funnel into the opening of the soap or hand sanitizer bottle.
  4. Carefully pour in the rubbing alcohol mixture. 

Only use homemade hand sanitizers in extreme situations when handwashing isn’t available for the foreseeable future.

SERVPRO of Bear/New Castle Is Here to Help!

We can help minimize the spread of germs with proactive cleaning! At SERVPRO of Bear/New Castle, we’re trained to adhere to the highest cleaning and disinfecting standards, making us the #1 choice for cleanup and restoration. Call SERVPRO of Bear/New Castle to see how we can help clean your home or business. (302) 392-6000

Keep Your Home Virus Free by Clean & Disinfect High-Touch Surfaces in Your Home

3/20/2020 (Permalink)

Woman cleaning high-touch surfaces in her kitchen killing germs SERVPRO of Bear/New Castle is here to help

The Centers for Disease Control recommends we all take steps to clean and disinfect high-touch surfaces in our homes. Below, are facts on how long the virus might last and surfaces that should be cleaned and disinfected daily.

COVID-19 STABILITY

Coronaviruses may survive on surfaces for just a few hours or several days, although many factors will influence this, including surface material.

  • In Air - 3 Hours
  • Copper Surfaces - 4 Hours
  • Cardboard Surfaces - 24 Hours
  • Plastic Surfaces - 2 to 3 Days
  • Stainless Steel Surfaces - 2 to 3 Days

Clean vs. Disinfect

Cleaning and Disinfecting are two very different things. The CDC recommends we all do both, even if nobody in your home is sick.

  • Cleaning refers to the removal of germs, dirt, and impurities from surfaces. Cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.
  • Disinfecting refers to using chemicals to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

High Touched Surfaces in Your Home

Transmission from person-to-person is a much greater risk than transmission via surfaces, but the CDC recommends we clean and disinfect high-touch surfaces in our homes at least once daily just to be safe, assuming we have had contact with the outside world in some way, either a person leaving and returning or goods coming in.

High-Touch Surfaces to Clean and Disinfect Daily:

Everyone’s home is a little different, so just think about the surfaces you interact with most.

  • Doorknobs
  • Light switches
  • Table surfaces
  • Hard dining chairs (seat, back and arms)
  • Kitchen counters
  • Toilets, (seat and handle)
  • Bathroom counters
  • Faucets, faucet knobs
  • TV remote controls
  • Game controllers
  • Mobile devices
  • Soap Dispensers

Clean Then Disinfect

  1. Clean the surfaces, removing any contaminants, dust, or debris. You can do this by wiping them with soapy water (or a cleaning spray) and a hand towel.
  2. Apply a surface-appropriate disinfectant. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus.

SERVPRO of Bear/New Castle Is Here to Help

SERVPRO of Bear/New Castle has years of experience in dealing with biological contaminants. We’ve have been recognized nationally as a leader in helping to clean and disinfect homes exposed to coronavirus. We operate under the highest standards established and expected from the leader in the industry. It is our privilege and honor to be able to help our citizens of New Castle County in this time of great need.

Call the Experts at SERVPRO of Bear/New Castle Today for a Proactive Cleaning!

SERVPRO of Bear/New Castle Is Here to Help During This Time of Need

3/18/2020 (Permalink)

SERVPRO Cleaning & Disinfecting Specialist with a COVID-19 cell background SERVPRO has been recognized as a leader in helping to clean and disinfect buildings exposed to COVID-19

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and disinfecting standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

At SERVPRO of Bear/New Castle, we are following all guidelines as provided by the CDC and local authorities. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims.  SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE™.

Why Choose SERVPRO of Bear/New Castle

SERVPRO of Bear/New Castle is uniquely positioned to be helping. We’ve become recognized nationally and globally as a leader in helping to clean and disinfect buildings where coronavirus has been found. High-profile cases and the serious nature of the coronavirus pandemic have drawn the nation’s attention to the SERVPRO brand. We operate under the highest standards established and expected from the leader in the industry. It is our privilege and honor to be able to help our citizens of New Castle County in this time of great need.

Call the Experts at SERVPRO of Bear/New Castle Today for a Proactive Cleaning!

Pet Urine Stains & Odors Removal

3/8/2020 (Permalink)

Orange cat SERVPRO of Bear / New Castle has the expertise to provide a deeper clean than your basic house cleaning service.

Pet Urine Stages

Cleaning a carpet with significant amounts of pet stains can be a tough challenge in carpet cleaning. Pet urine, when it is fresh, is fairly easy to remove. With enough time, however, urine passes from a primary stage of decomposing to a secondary stage and is more difficult to clean. Fresh urine in the primary stage is in an acid state with few bacteria. The warm, moist acid state allows bacteria to multiply, and bacteria change the urine to an insoluble salt. The secondary stage of decomposing, after the water evaporates, leaves highly alkaline urine salts, which normal carpet cleaning products will not easily dissolve. Pet urine causes both appearance and odor problems. The alkaline urine salts contain ammonia, which can cause a loss of color in textile fibers. Urine salts are also hygroscopic, meaning they attract moisture, and humidity, which helps release odors to the atmosphere.

Inspecting the Problem

When dealing with animal urine stains and odors, SERVPRO of Bear/New Castle carefully inspects the area to be cleaned. Several factors are considered during the inspection:

How deep did the urine penetrate?

Urine stains visible on the surface of a carpet are like the tip of an iceberg. Most of the urine will soak through the carpet into the padding and onto the subfloor.

How far did the urine spread?

A spot on top of the carpet about 2 square feet in size could mean 6 to 8 square feet of urine on the back of the carpet, 10 to 12 square feet on the carpet pad, and 14 to 16 square feet on the subfloor.

How many animals caused the urine spots?

Of course, the number of animals in the home will affect how much urine may need to be cleaned. Another factor is how often the animal may have urinated? Animals are creatures of habit and will mark their territory and return to the same location to urinate again.

What kind of animal caused the urine spots?

Male animals tend to urinate around the perimeter of areas, while female animals tend to urinate in open areas.

Locating the Problem

Finding the source of a urine odor is a first step in controlling the problem. There are a few methods used to locate areas that have been affected by pet urine.

Use your nose.

The human nose is not the most scientific detection method, but it is usually how we begin to locate odors.

Use a black light to detect urine stains.

Darken the room as much as possible, turn the lights off, and close drapes or blinds. Urine stains will appear as yellow spots under a black (ultraviolet) light.

A moisture sensor or a non-penetrating moisture meter might work to detect stains.

Urine salts absorb moisture out of the air and stay damp. A moisture sensor or a non-penetrating moisture meter should detect this moisture.

High intensity light might reveal damage.

Discolorations from color loss or buildup of soils may be noticeable. You can also check the carpet backing to see if there are any stains. This will require you to disengage carpet from the tack strip.

There is No Guarantee

The amount of effort required to remove pet stains and odors may result in the treatment costing more than the affected material is worth. Urine that has been in a carpet for a long time will cause permanent stains and there is no guarantee that the stain or odor can be completely removed. Pet urine odors will most likely return if animals are still in house!

Treatment for Pet Urine Stains and Odors

To treat pet urine stains, you should follow three basic steps:

  1. Neutralize the urine residues.
  2. Sanitize the affected area.
  3. Deodorize the malodors.

Neutralize Residues

The alkaline urine salts can damage the dye sites of nylon fibers and damage wool fibers. As a pretreatment, clean affected areas with an acidic pH to neutralize the salts. SERVPRO of Bear/New Castle has professional cleaning products that will treat fabrics exhibiting color change due to high alkalinity. These products will neutralize the fabric and often return colors to normal.

Sanitize the Area

Urine stains are perfect host sites for bacteria. The associated odors are primarily caused by the action of the bacteria. Sanitizing the area might involve eliminating any materials serving as a food source for bacteria. Removing waste materials that are a source of odor is a basic step in any deodorization task. Urine-saturated carpet padding is often removed and replaced.

Sanitizing might also involve the application of an odor neutralizer that sanitizes the area of a carpet where applied. SERVPRO of Bear/New Castle has professional cleaning products that are effective on a wide range of malodors, including urine, and is effective for porous surfaces much as carpets.

Deodorize Malodors

After the cleaning procedures to neutralize and sanitize, counteract any remaining malodors. The deodorization task is sometimes challenging because affected materials are multilayered. Enzyme agents are a common deodorization product used by SERVPRO of Bear/New Castle’s cleaning professionals to eliminate odors from organic residues, including pet urine stains. The enzymes “digest” the residues and convert them to water-soluble compounds.

If you have already used a lot of detergents and spot removers, the carpet may need to be rinsed thoroughly with clean water before applying the enzymes. After the enzymes have had time to digest the soils, thoroughly rinsing the carpet with a hot water extract.

Heavy Pet Urine Odors on Carpet

If the pet urine odor in your carpet is bad, you may need to pull and discard the carpet along with the pad. The subfloor will need to be thoroughly cleaned and then clean water rinsed. After thoroughly drying the subfloor, a sealant should be applied. The sealant will lock in the odors so they will not wick back out. Once the pet urine odors are no longer detected, install the new carpet and padding.

Methods of Deodorizing the Residual Odor in the Air

Ozone Machine

An ozone machine can be run to treat any residual odor in the air. Evacuate the people, plants and pets from the area before ozoning. After ozoning, ventilate your home with fans to bringing fresh air in.

HVAC Duct Cleaning

It may be necessary to have your HVAC air ducts cleaned to eliminate odors in the air. 

Reoccurring Odors

Odor problems may reoccur within a few days after cleaning. Since the basic principle of deodorization is to remove as much of the source of the odor as possible, you might have to repeat the cleaning procedure to remove more residue. Remember, most of the urine deposits are in the carpet backing and pad.

Need Cleaning Services?
Call SERVPRO of Bear/New Castle Today – (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle has the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odors, and determining the conditions where it contacts surfaces, the odors can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

Why Is My Mortgage Company Listed On My Insurance Claim Check?

3/6/2020 (Permalink)

A man handing an insurance check to another man SERVPRO of Bear/New Castle Professionals are uniquely qualified to keep claims costs down while still providing the best services possible.

When you have a mortgage on a home, your mortgage company has a substantial interest in your property. Your mortgage holder requires you to carry insurance on the property and will be listed on your homeowner’s insurance policy as the lienholder. When you file an insurance claim due to fire, water, flood or mold damage to your home, your insurance company may issue a check for restoration and repairs that is made payable to you, your mortgage company and in some cases the contractor. You’ll need the cooperation of your mortgage company in order to receive the required endorsement to have the funds released as well as the contractor.

The Insurance Check

Some insurance companies will list everyone who has a financial interest in the property on their checks. Whether it be a spouse, mortgage company, home equity loan company or contractor, your bank will require an endorsement by all parties listed.  This is standard industry practice.

Escrow Account

Your mortgage company may deposit the funds into an escrow account. Funds will then be distributed in increments to cover the cost of repairs. The mortgage company will not release the total payout until the repairs are 100% completed and an inspection of the damage has been provided. You’ll need to cooperation with your mortgage company by providing the necessary documents and scheduling an inspection if required.

Getting the Money You Need

In order to get funds released to cover the initial deposit required by most contractors, your mortgage company will typically require you to submit a request and provided the contractor’s estimate.

Your mortgage company will issue a disbursement check to cover the contractor’s initial deposit so you can get repairs underway. Upon completion of the repairs, the mortgage holder will distribute the remaining funds. Your mortgage company may require an inspection to verify that the work has been completed properly and in compliance with local residential building codes, before issuing the final disbursement check.

Structure vs. Personal Property

Your mortgage company only has an interest in the physical structure of your home. It’s possible that the same event that damaged the structure also damaged your personal property, such as your furniture and electronics. Your insurance company may issue a separate check made payable to only you to cover the cost of restoring and or replacing your personal property. Some insurance companies will issue one check for total damages made payable to you and your mortgage company. In this case, you should request that your mortgage company issue you a check for 100% of the settlement amount for personal property.

Why Choose SERVPRO of Bear/New Castle?

As a leader in fire and water cleanup and restoration, SERVPRO of Bear/New Castle offers an array of competitive advantages. Our goal is to restore both your property and peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claim costs and satisfied customers.

SERVPRO’s Free Emergency READY Profile Mobile App

3/2/2020 (Permalink)

Ipad and iphone with SERVPRO's Emergency Ready Profile Mobile App SERVPRO of Bear/New Castle can help restore your home or business from any size disaster.

Did you know you can access the SERVPRO Emergency READY Profile from your mobile device?

This profile (ERP) is used for your business in the event of an emergency.  The ERP contains important details about your business including employee and emergency contacts, utility contacts, shut off locations, insurance contacts, property overview and building access information.  These details can be reviewed at a moment’s notice and conveniently in your mobile device using the SERVPRO Ready Plan mobile app.  By having this information at your fingertips during an emergency and already having a plan in place, you will reduce the damages to your property and therefore significantly minimize business interruption.  Planning for an emergency is the key to timely mitigation, which is why we offer the ERP to businesses for free.

To learn more about our emergency services, contact SERVPRO of Bear/New Castle at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

We can help restore your home or business from any size disaster. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.