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Your Belongings and Fire Damage

11/8/2021 (Permalink)

Gold upholstered chair on fire SERVPRO of Bear/New Castle is here to minimize the effects of a fire on both your home and your life.

Fire damage, including smoke and soot, affects not only the structure of your house but also your belongings. SERVPRO of Bear/New Castle  understands your family’s furniture, clothing, keepsakes, and other belongings make your house more than a structure; they make it home.

Contents Restoration

SERVPRO of Bear/New Castle specializes in restoring contents damaged by fire, water or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items we can restore to pre-fire condition. We use several methods of cleaning your contents, including:

Dry Cleaning:                     Used for cleaning light residues or to pre-clean prior to wet cleaning.

Wet Cleaning:                   An effective cleaning method for removing moderate to heavy residues.

Spray and Wipe:              Effective for items that can’t withstand wet cleaning.

Foam Cleaning:                Used for upholstery fabrics that might shrink or bleed if wet cleaned.

Immersion Cleaning:      Contents are dipped into a bath of the cleaning product.

Abrasive Cleaning:          Involves agitation of the surface being cleaned.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning due to fire damage, SERVPRO of Bear/New Castle can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • Protecting contents from further on-site damage
  • Protecting items from potential damage
  • A quicker remodeling process

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Contents Claim Inventory Service

When a fire emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO of Bear/New Castle can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of firesmoke, or soot damage, they have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Electronic Cleanup

Fire damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by fire. Smoke residues can contain acids that corrode metal surfaces. If the residues are not removed, corrosion causes electronic failure in the device. We will coordinate the restoration of your electronics.

The key to restoring electronics is taking prompt action to prevent further damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Have Questions? Call Us Today – (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

When a fire emergency happens, you need fire repair and restoration professionals to help you recover from the devastation and minimize further financial and material loss. SERVPRO of Bear/New Castle is here to minimize the effects of a fire on both your home and your life. Our certified professionals are available 24 hours a day, 7 days a week with specialized equipment, expertise, and empathy to get you through this crisis

Home Heating Fires

11/8/2021 (Permalink)

Debris after a house fire. SERVPRO of Bear / New Castle is dedicated to responding immediately to your Bear fire damage emergency.

Facts on Home Heating Fires

  • Heating fires are the second leading cause of home fires.
  • Fixed and portable space heaters, including wood stoves, are involved in 74 percent of fire-related deaths.
  • Nearly half of American families use alternative heating sources such as space heaters, fireplaces, or wood/coal stoves to stay warm.
  • Each year over 200 people die from carbon monoxide produced by fuel burning appliances in the home including furnaces, ranges, water heaters and room heaters.
  • The number of home fires the American Red Cross has responded to has risen 10% since 2000.
  • Only 26 percent of families have actually developed and practiced a home fire escape plan.
  • Eighty percent of Americans don’t realize that home fires are the single most common disaster across the nation.
  • Having a working smoke alarm reduces one’s chances of dying in a fire by nearly half.

Home Heating Fire Prevention Tips

  • Keep all potential sources of fuel like paper, clothing, bedding or rugs at least three feet away from space heaters, stoves, or fireplaces.
  • Portable heaters and fireplaces should never be left unattended. Turn off space heaters and make sure any embers in the fireplace are extinguished before going to bed or leaving home.
  • If you must use a space heater, place it on a level, hard and nonflammable surface (such as ceramic tile floor), not on rugs or carpets or near bedding or drapes. Keep children and pets away from space heaters.
  • When buying a space heater, look for models that shut off automatically if the heater falls over as another safety measure.
  • Never use a cooking range or oven to heat your home.
  • Keep fire in your fireplace by using a glass or metal fire screen large enough to catch sparks and rolling logs.
  • Have wood and coal stoves, fireplaces, chimneys, and furnaces professionally inspected and cleaned once a year.

Why Choose SERVPRO of Bear / New Castle?

When a fire emergency happens, you need fire repair and restoration professionals to help you recover from the devastation and minimize further financial and material loss. We understand that the hours and days following a fire emergency can leave you feeling vulnerable, and know that the damage left by a fire often extends beyond the structure itself. SERVPRO of Bear / New Castle is here to minimize the effects of a fire on both your home and your life. 

How to Manage Spring Storm Damage

5/3/2021 (Permalink)

House with a tree through the roof SERVPRO of Bear / New Castle can respond immediately to storm and flooding conditions.

Everything from thunderstorms to tornadoes can wreak havoc on your property. Take matters into your own hands to prevent storm damage to your home, and be sure to call in the professionals at SERVPRO of Bear/New Castle when needed.

Look Up!

Take a peek at yours and your neighbor’s trees for any suspicious limbs. These include branches that appear to be decaying, ones that are too close to power lines, and ones that are too close to your home.

Practice Defensive Gardening

Sure, this isn’t an actual term, but it is a good concept! Once you know your house well, you’ll likely know the areas of your yard more prone to puddling and run off. Use landscaping to your advantage by planting wet-footed plants or installing confined pea gravel, or placing splash blocks to redirect gutter flow.

Prepare For The Worst

Spring storms can vary from the powerful to a light shower. While different in length, both can bring a significant rainfall which can quickly result in floods. Whether you have a French Drain, sump pump, or central drain, be sure to check it often and schedule routine maintenance.

Know Before You Go

Prior to leaving your house, check the forecast and plan accordingly. If storms are brewing, be sure to close windows, secure pots and planters, close umbrellas, and stack or tie down patio furniture.

Show Your Basement Some Love

If your basement doesn’t get much foot traffic, don’t forget that it still deserves storms protection. Make sure anything stored in the basement is kept at least 4 inches off the ground (especially irreplaceable items like photographs and mementos). Check your basement often for water or mold accumulation.

Storm Damage Cleanup and Restoration

Storm and flood damage require specialized restoration techniques and equipment. When a storm hits your New Castle County home, you need the company with storm damage experience and expertise. SERVPRO of Bear/New Castle can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today (302) 392-6000

Why Choose SERVPRO of Bear/New Castle?

Our certified cleaning and restoration specialists are faster to any size disaster. Providing emergency cleaning and restoration services 24 hours a day, 7 days a week. You can expect an immediate response time, day or night.

Spring Rain Brings Damage

5/3/2021 (Permalink)

Rain falling on a house on a hill When a storm hits your Bear home, you need the company with storm damage experience and expertise.

Springtime always seems to bring plenty of rain and plenty of rain always brings a higher risk of water damage to your home. The following are the most common causes of springtime water damage.

Roof Leaks

With the increased showers as well as high winds, roof damage can happen or be revealed as water seeps through your roof and damages your ceilings and walls. To reduce the risk of roof leaks, you should inspect your roof for any damages from the winter and inspect it after every major storm.

The most common cause of roof leaks is a damaged or missing shingle from storms or fallen branches. If you do experience water damage inside your home from the ceiling or wall, you will want to contact a professional from SERVPRO of Bear/New Castle to inspect the damage, remove the water, and remediate the damage. 

Window & Door Leaks

Another common source of water damage is from old or damaged windows. Water especially from a huge storm can blow into cracks and crevices around your window causing water damage that may not be discovered quickly allowing mold to develop and cause further damage.

Make sure to inspect around your windows and doors for cracks or old caulking that has peeled or cracked off. You can usually caulk any small cracks or crevices to ensure water doesn’t seep into your home causing damage.

Broken Sump Pump

If you have a basement, you understand the importance of a sump pump. Without one, water can seep into your basement and cause lots of damage. One of the most common causes of a flooded basement is a sump pump that stopped working.

To prevent this from happening, you can do three things.

  • You can get a backup battery for your sump in case the power goes out.
  • You can get a backup sump pump that is usually set to come on if the water rises above the normal level for your working sump pump.
  • You can install a water sensor alarm on the floor near the sump pump. While you may still have some water damage, at least you will be able to catch it fast and have SERVPRO of Bear/New Castle’s professionals come out to pump out the water and dry out your basement.

Foundation Cracks

If the foundation around the base of your home and the basement walls cracks, water can seep into the basement or crawl space. A sump pump won’t help you since the water is seeping through the walls as opposed to being channeled to the sump pump.

Usually, people discover foundation cracks after a big storm or when a gutter is clogged and the water is falling right by your house. Repairing foundation cracks can be a very expensive job depending on the situation but without the repair, there is no way to prevent the water leaking into your basement or crawlspace.

It never hurts to walk around the perimeter of your home checking for any potential foundation cracks as well as checking any bare walls in your basement and/or crawlspace.

Call the Pros of SERVPRO for Water Damage This Spring

If you should suffer water damage whether from Spring weather or a cracked pipe or an overflowing bathtub or toilet, call the water damage cleanup experts at SERVPRO of Bear/New Castle at (302) 392-6000 for 24-hour emergency service. 

Why Choose SERVPRO of Bear / New Castle?

At SERVPRO of Bear/New Castle, we have specialized equipment, professional training, and certifications that allow us to restore your home to its pre-water damage condition.

Returning Hotel Rooms to a Non-Smoking, Odor-Free Status

4/9/2021 (Permalink)

Non smoking sign on a hotel room bed SERVPRO of Bear / New Castle understands the importance of a clean and fully functioning commercial property.

SERVPRO of Bear/New Castle Remedies Odor Problems in Hospitality Establishments

As a hospitality and lodging provider, you want your guests to be comfortable during their stay. This includes ensuring your guests that their environment is free of the odors and residues associated with cigarettes.

SERVPRO of Bear/New Castle will help eliminate exposure to the harmful effects of third-hand-smoke — the residual, carcinogenic components of tobacco smoke that can linger on carpets, walls and other room surfaces long after smoking has actually occurred. Our IICRC-certified Cleaning and Odor Control Technicians have the training and equipment to identify and eliminate these offensive odors.

Nicotine Cleanup and Odor Removal

Upon arrival, SERVPRO of Bear/New Castle’s team members will assess the room or rooms that need cleaning and odor removal. Although it may seem that the odor is only in the air, we search for additional sources. Furnishings and carpeting can attract and hold the tiny particles of ash, tar, and other substances that are incompletely burned. We start with a thorough cleaning, including the upholstery and carpet, using our commercial-strength steam extractors and professional cleaning products.

In addition, nicotine and other substances can stain walls and emit smells. Our crews will wash the walls with appropriate cleaners and may even suggest repainting the walls and sealing wooden portions of furnishings and headboards to trap any odor lingering beneath these surfaces. Oftentimes, each room has a separate heating and cooling system, so we inspect and clean the vents and any ductwork to prevent the smoke smells from recirculating.

SERVPRO of Bear/New Castle can also eliminate odors by changing the chemical composition of the minute particles floating in the air and embedded in surfaces and fixtures. One option is thermal fogging, a process where air cleaners combust in a heated chamber and then bond with and render any airborne particles odor-free. Other resources include hydroxyl generators and other oxygenation systems. Hydroxyl generators use a form of UV light that creates the hydroxyl radicals, which then react with solid pollutants like cigarette smoke and help destroy them. These processes eliminate the odors, not just cover them up like most air fresheners.

For your hotel to be profitable, you want as many rooms as possible to be available to your guests. Help ensure your guests’ comfort by calling SERVPRO of Bear/New Castle for a consultation at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

As a locally owned and operated franchise, SERVPRO of Bear/New Castle understands the importance of a clean and fully functioning commercial property. We believe a building’s appearance is often its first impression, and take our commercial services very seriously. Whether you require professional cleaning and deodorization to make your business look and smell its best, water remediation following an emergency, mold remediation to prevent health effects, or a disaster recovery team, we have the training and expertise to minimize loss of productivity and make it “Like it never even happened.”

A Higher Standard of Clean

3/30/2021 (Permalink)

Café store front with Certified: SERVPRO Cleaned decal logo on glass door Customers and employees will know that SERVPRO of Bear/New Castle, your #1 choice in cleanup and restoration, was there.

When Our Logo is on Your Door, Your Commitment to Clean is Clear

Getting back to business relies on getting your customers back through your doors. And that will only happen if they feel safe and secure in your space. The COVID-19 pandemic has changed what it means to be clean with 40% of consumers citing store cleanliness as a top concern.  Are you ready to not only help keep your customers and employees safe but to communicate that you’ve chosen a higher standard of clean for all Americans?

Certified: SERVPRO Cleaned is a defensive cleaning program that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. As the #1 choice in cleanup and restoration, we stand on over 50 years of experience and expertise so you can rest assured that you’ve selected a higher standard of clean for all Americans – you are Certified: SERVPRO Cleaned.

CERTIFIED: SERVPRO CLEANED

When the stakes are this high, you want a partner who has developed an industry-leading and proprietary training program, cleaning solutions, and remediation processes over decades. The program is grounded with our unique 3 Cs: Consult, Clean, and Certify.

1 – CONSULT

A Tailored Cleaning Program to Meet Your Needs

  • We will assign you a Cleaning Protocol Specialist who understands your business.
  • Programs are based on a range of factors: type of industry, business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.

2 – CLEAN

Proactive and COVID-19 Emergency Response Cleaning Program

  • Trained and experienced in biohazard cleaning and decontamination for porous and non-porous surfaces – always adhering to the cleaning and decontamination standards for your facility set by the CDC.
  • EPA-approved products, including our proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is NSF certified for direct food surface use.

3 – CERTIFY

A Commitment to Clean for Your Employees and Consumers

  • Leverage SERVPRO’s trusted brand to reassure your customers and employees that you are taking the steps needed to keep your space at a higher level of clean.
  • Communication touchpoints include a Certified: SERVPRO Cleaned window emblem, signage, marks for your digital footprint and more

SERVPRO of Bear/New Castle is Here to Help®

With more than 1,700 franchises nationwide, we’re here to help – 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home. Call us today at (302) 392-6000.

Evaluating the Preparedness Levels of Your Business

3/9/2021 (Permalink)

Green SERVPRO van out front of a commercial building If your business has been impacted by a disaster, contact SERVPRO of Bear/New Castle 24/7 for guidance on how to begin the commercial restoration.

Being aware of the risks your business faces is an essential part of being an owner, especially when those risks involve natural disasters. When it comes to disasters, preparing in advance can make all the difference regarding overall safety as well as recovery time for your operations.

By evaluating the preparedness levels of your business, you can understand exactly where you can improve your efforts to maximize your overall preparedness.

Though it might seem intimidating to do all of this planning in advance, by sorting your tasks into the following three categories, you can make sure you have everything squared away for the worst-case scenarios without spending an excessive amount of time or money in the process.

Your Commercial Insurance Coverage

The coverage of commercial policies is often far less encompassing than most business owners realize. The damages caused in a disaster scenario are often outside the scope of what a general policy will cover, which is why many business owners choose to add on policies for flood damages, pauses in operation and excessively expensive damages to make sure they are completely covered regardless of what comes their way.

Your Emergency Plan and Supply Kit

When severe weather or another emergency occurs, every second matters during your reaction. Putting a plan in place in advance for how to react will allow you to maximize your time and keep yourself and your employees safer. Be sure to plan for situations where you will need to evacuate, as well as situations where you need to remain in the office and stock your emergency supplies accordingly.

Your Plan for Restoration and Recovery

If a disaster forces you to pause operations for commercial restoration, it is wise to make sure that time is as short as possible to minimize the impact on your business. Look into the disaster loans from the Small Business Administration, which can help provide you with the liquid capital you need to cover short-term costs. Additionally, it is worth researching commercial restoration companies in advance—that way you can place the call as soon as you are ready to move forward with the restoration and get the process started right away.

Has Your Business Been Impacted by a Disaster?
Contact SERVPRO of Bear/New Castle – (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

The professionals at SERVPRO of Bear/New Castle have specialized in commercial water restoration for over 20 years. Our highly trained professionals use only state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly from the initial phone call to the final bill.

SERVPRO of Bear/New Castle has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. When it comes to your business, time is money.

SERVPRO’s Advanced Technology: Hydroxyl Generator

3/6/2021 (Permalink)

SERVPRO's Hydroxyl Generator As experts in deodorization, SERVPRO of Bear / New Castle is trained to identify and eliminate offensive odors.

Deodorization & Air Purifier

The Hydroxyl Generator is one of the most scientifically-advanced pieces of equipment we use to combat malodors and leave a property deodorized following biohazard, fire or water damage events. These generators have been successfully tested on fires and other restoration and bio jobs, including protein fires, floods, dead body situations, skunk odors, pet urine odors, musty odors and many other types of odors.

How it Works:

UVA rays are emitted from the titanium dioxide photocatalytic lamps, where they then pass through a permanent anatase coated super reactor screen, forming electron hole pairs that react with water and oxygen in the air to form free electrons and hydroxyl radicals that then decompose and eliminate organic and inorganic gases and air pollutants.

To learn more about our Advance Technology call (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

Even with thorough cleaning, air fresheners, and flourishing plants, some odors require knowledge and equipment, you simply don’t have. The highly trained professionals at SERVPRO of Bear / New Castle are knowledgeable in this area; SERVPRO teaches IICRC technical classes in the proper removal of odors.

How Water Cleanup Works in Your Home

3/1/2021 (Permalink)

Women standing outfront of a home as a SERVPRO van pulls into driveway For over 20 years, SERVPRO of Bear / New Castle has specialized in water damage repair and restoration.

Water damage is a distressing situation, and your response time is crucial. When water leaks, it can carry bacteria, sewage, and grime into your home, staining furniture, carpets, walls, and floors. The quicker we respond to the situation, the less likely that permanent damage will occur. SERVPRO of Bear/New Castle has a crew of highly trained technicians who can be onsite within four hours.

Inspection and Water Damage Assessment

When a qualified water technician arrives on site, he or she can assess any immediate danger and mitigate loss. This includes finding the water source, cordoning off areas of danger, and removing furniture and possessions.

In our 40 years of experience, our experts have found that communication is key to the job. A SERVPRO of Bear/New Castle professional can provide you with a detailed, step-by-step explanation of the process as well as the likely outcome of each step. If you know of any preexisting conditions or materials that could be a problem, like asbestos, you need to let our team know.

Water Removal & Drying / Dehumidification

Once we are both satisfied, we begin by extracting water. SERVPRO of Bear/New Castle can use powerful submersible gas pumps to extract pooling water. In less extreme cases, we can use industrial wet/dry vacuums to bring moisture out of carpeted floors. How long the initial drying process takes depends on the size of the affected area and the extent of damage, which is measured using moisture meters.

Cleaning, Sanitizing & Restoration

With the initial phase complete, we can begin the restoration process. Carpets can be removed to clean and dry both sides, reducing the possibility of mold growth after the event. Items can be treated with sanitizer, dried, deodorized, and returned to their original place. SERVPRO of Bear/New Castle always looks to mitigate loss, but in some cases, some items may be beyond repair.

A full explanation can be given during the final walk around to show you where work has been done and areas where replacements are necessary. We then clear away our tools, remove any barriers placed in affected areas, and leave you with a clean, water-free home.

If you have a water emergency in your home, your first call should be to your insurance company. The second should be to SERVPRO of Bear/New Castle. Call us at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

As water damage specialists, we have the experience, expertise, and advanced training that enables us to get your property dried quickly and thoroughly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete.

How Water Damage Affects Your Floors

3/1/2021 (Permalink)

Bathroom floor flooded SERVPRO of Bear/New Castle specializes in flooding and storm damage restoration

Flooding causes a severe, negative impact on your home. The most damaged element is often your floors. Floors are completely submerged during floods, causing water to seep in and wreak havoc. But how exactly does water damage affect different types of flooring?

Carpets  

Carpeting is typically hit the hardest by flooding. They are usually composed of cotton, fabric, or plastic fiber, all of which are highly susceptible to permanent water damage. The spaces between and under the fibers can be widened, tearing the material apart. Carpets are also prone to staining and discoloration. Carpets are often ripped up and replaced after a flood to prevent serious mold growth in the home. 

Hardwood

Water damage is often most pronounced on hardwood flooring. Wood is vulnerable to flooding and other water damage as its materials have been intentionally dried; when wet, it can rapidly change shape, warp, stain, and lose color. SERVPRO of Bear/New Castle has advanced technology and techniques to restore hardwood floors to preloss condition.

Tile and Concrete 

Tile and concrete floors often fare the best in a flood. Tiles are typically immune to water, requiring only cleaning and sanitization following a flood. The tile grout may be susceptible to water damage and mold growth. A fresh grout layer may be required after a flood. Concrete may stain and become discolored but is typically cleanable or easily painted over. 

Have Storm or Flood Damage?
Call Us Today (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

When you are dealing with storm, flood, and water damage, immediate action is crucial. You should choose the company with storm damage experience and expertise that has the resources and equipment to handle the job. SERVPRO of Bear/New Castle can respond immediately to storm and flooring conditions.