Recent Posts

Returning Hotel Rooms to a Non-Smoking, Odor-Free Status

4/9/2021 (Permalink)

Non smoking sign on a hotel room bed SERVPRO of Bear / New Castle understands the importance of a clean and fully functioning commercial property.

SERVPRO of Bear/New Castle Remedies Odor Problems in Hospitality Establishments

As a hospitality and lodging provider, you want your guests to be comfortable during their stay. This includes ensuring your guests that their environment is free of the odors and residues associated with cigarettes.

SERVPRO of Bear/New Castle will help eliminate exposure to the harmful effects of third-hand-smoke — the residual, carcinogenic components of tobacco smoke that can linger on carpets, walls and other room surfaces long after smoking has actually occurred. Our IICRC-certified Cleaning and Odor Control Technicians have the training and equipment to identify and eliminate these offensive odors.

Nicotine Cleanup and Odor Removal

Upon arrival, SERVPRO of Bear/New Castle’s team members will assess the room or rooms that need cleaning and odor removal. Although it may seem that the odor is only in the air, we search for additional sources. Furnishings and carpeting can attract and hold the tiny particles of ash, tar, and other substances that are incompletely burned. We start with a thorough cleaning, including the upholstery and carpet, using our commercial-strength steam extractors and professional cleaning products.

In addition, nicotine and other substances can stain walls and emit smells. Our crews will wash the walls with appropriate cleaners and may even suggest repainting the walls and sealing wooden portions of furnishings and headboards to trap any odor lingering beneath these surfaces. Oftentimes, each room has a separate heating and cooling system, so we inspect and clean the vents and any ductwork to prevent the smoke smells from recirculating.

SERVPRO of Bear/New Castle can also eliminate odors by changing the chemical composition of the minute particles floating in the air and embedded in surfaces and fixtures. One option is thermal fogging, a process where air cleaners combust in a heated chamber and then bond with and render any airborne particles odor-free. Other resources include hydroxyl generators and other oxygenation systems. Hydroxyl generators use a form of UV light that creates the hydroxyl radicals, which then react with solid pollutants like cigarette smoke and help destroy them. These processes eliminate the odors, not just cover them up like most air fresheners.

For your hotel to be profitable, you want as many rooms as possible to be available to your guests. Help ensure your guests’ comfort by calling SERVPRO of Bear/New Castle for a consultation at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

As a locally owned and operated franchise, SERVPRO of Bear/New Castle understands the importance of a clean and fully functioning commercial property. We believe a building’s appearance is often its first impression, and take our commercial services very seriously. Whether you require professional cleaning and deodorization to make your business look and smell its best, water remediation following an emergency, mold remediation to prevent health effects, or a disaster recovery team, we have the training and expertise to minimize loss of productivity and make it “Like it never even happened.”

A Higher Standard of Clean

3/30/2021 (Permalink)

Café store front with Certified: SERVPRO Cleaned decal logo on glass door Customers and employees will know that SERVPRO of Bear/New Castle, your #1 choice in cleanup and restoration, was there.

When Our Logo is on Your Door, Your Commitment to Clean is Clear

Getting back to business relies on getting your customers back through your doors. And that will only happen if they feel safe and secure in your space. The COVID-19 pandemic has changed what it means to be clean with 40% of consumers citing store cleanliness as a top concern.  Are you ready to not only help keep your customers and employees safe but to communicate that you’ve chosen a higher standard of clean for all Americans?

Certified: SERVPRO Cleaned is a defensive cleaning program that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. As the #1 choice in cleanup and restoration, we stand on over 50 years of experience and expertise so you can rest assured that you’ve selected a higher standard of clean for all Americans – you are Certified: SERVPRO Cleaned.

CERTIFIED: SERVPRO CLEANED

When the stakes are this high, you want a partner who has developed an industry-leading and proprietary training program, cleaning solutions, and remediation processes over decades. The program is grounded with our unique 3 Cs: Consult, Clean, and Certify.

1 – CONSULT

A Tailored Cleaning Program to Meet Your Needs

  • We will assign you a Cleaning Protocol Specialist who understands your business.
  • Programs are based on a range of factors: type of industry, business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.

2 – CLEAN

Proactive and COVID-19 Emergency Response Cleaning Program

  • Trained and experienced in biohazard cleaning and decontamination for porous and non-porous surfaces – always adhering to the cleaning and decontamination standards for your facility set by the CDC.
  • EPA-approved products, including our proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is NSF certified for direct food surface use.

3 – CERTIFY

A Commitment to Clean for Your Employees and Consumers

  • Leverage SERVPRO’s trusted brand to reassure your customers and employees that you are taking the steps needed to keep your space at a higher level of clean.
  • Communication touchpoints include a Certified: SERVPRO Cleaned window emblem, signage, marks for your digital footprint and more

SERVPRO of Bear/New Castle is Here to Help®

With more than 1,700 franchises nationwide, we’re here to help – 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home. Call us today at (302) 392-6000.

Evaluating the Preparedness Levels of Your Business

3/9/2021 (Permalink)

Green SERVPRO van out front of a commercial building If your business has been impacted by a disaster, contact SERVPRO of Bear/New Castle 24/7 for guidance on how to begin the commercial restoration.

Being aware of the risks your business faces is an essential part of being an owner, especially when those risks involve natural disasters. When it comes to disasters, preparing in advance can make all the difference regarding overall safety as well as recovery time for your operations.

By evaluating the preparedness levels of your business, you can understand exactly where you can improve your efforts to maximize your overall preparedness.

Though it might seem intimidating to do all of this planning in advance, by sorting your tasks into the following three categories, you can make sure you have everything squared away for the worst-case scenarios without spending an excessive amount of time or money in the process.

Your Commercial Insurance Coverage

The coverage of commercial policies is often far less encompassing than most business owners realize. The damages caused in a disaster scenario are often outside the scope of what a general policy will cover, which is why many business owners choose to add on policies for flood damages, pauses in operation and excessively expensive damages to make sure they are completely covered regardless of what comes their way.

Your Emergency Plan and Supply Kit

When severe weather or another emergency occurs, every second matters during your reaction. Putting a plan in place in advance for how to react will allow you to maximize your time and keep yourself and your employees safer. Be sure to plan for situations where you will need to evacuate, as well as situations where you need to remain in the office and stock your emergency supplies accordingly.

Your Plan for Restoration and Recovery

If a disaster forces you to pause operations for commercial restoration, it is wise to make sure that time is as short as possible to minimize the impact on your business. Look into the disaster loans from the Small Business Administration, which can help provide you with the liquid capital you need to cover short-term costs. Additionally, it is worth researching commercial restoration companies in advance—that way you can place the call as soon as you are ready to move forward with the restoration and get the process started right away.

Has Your Business Been Impacted by a Disaster?
Contact SERVPRO of Bear/New Castle – (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

The professionals at SERVPRO of Bear/New Castle have specialized in commercial water restoration for over 20 years. Our highly trained professionals use only state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly from the initial phone call to the final bill.

SERVPRO of Bear/New Castle has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. When it comes to your business, time is money.

SERVPRO’s Advanced Technology: Hydroxyl Generator

3/6/2021 (Permalink)

SERVPRO's Hydroxyl Generator As experts in deodorization, SERVPRO of Bear / New Castle is trained to identify and eliminate offensive odors.

Deodorization & Air Purifier

The Hydroxyl Generator is one of the most scientifically-advanced pieces of equipment we use to combat malodors and leave a property deodorized following biohazard, fire or water damage events. These generators have been successfully tested on fires and other restoration and bio jobs, including protein fires, floods, dead body situations, skunk odors, pet urine odors, musty odors and many other types of odors.

How it Works:

UVA rays are emitted from the titanium dioxide photocatalytic lamps, where they then pass through a permanent anatase coated super reactor screen, forming electron hole pairs that react with water and oxygen in the air to form free electrons and hydroxyl radicals that then decompose and eliminate organic and inorganic gases and air pollutants.

To learn more about our Advance Technology call (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

Even with thorough cleaning, air fresheners, and flourishing plants, some odors require knowledge and equipment, you simply don’t have. The highly trained professionals at SERVPRO of Bear / New Castle are knowledgeable in this area; SERVPRO teaches IICRC technical classes in the proper removal of odors.

How Water Cleanup Works in Your Home

3/1/2021 (Permalink)

Women standing outfront of a home as a SERVPRO van pulls into driveway For over 20 years, SERVPRO of Bear / New Castle has specialized in water damage repair and restoration.

Water damage is a distressing situation, and your response time is crucial. When water leaks, it can carry bacteria, sewage, and grime into your home, staining furniture, carpets, walls, and floors. The quicker we respond to the situation, the less likely that permanent damage will occur. SERVPRO of Bear/New Castle has a crew of highly trained technicians who can be onsite within four hours.

Inspection and Water Damage Assessment

When a qualified water technician arrives on site, he or she can assess any immediate danger and mitigate loss. This includes finding the water source, cordoning off areas of danger, and removing furniture and possessions.

In our 40 years of experience, our experts have found that communication is key to the job. A SERVPRO of Bear/New Castle professional can provide you with a detailed, step-by-step explanation of the process as well as the likely outcome of each step. If you know of any preexisting conditions or materials that could be a problem, like asbestos, you need to let our team know.

Water Removal & Drying / Dehumidification

Once we are both satisfied, we begin by extracting water. SERVPRO of Bear/New Castle can use powerful submersible gas pumps to extract pooling water. In less extreme cases, we can use industrial wet/dry vacuums to bring moisture out of carpeted floors. How long the initial drying process takes depends on the size of the affected area and the extent of damage, which is measured using moisture meters.

Cleaning, Sanitizing & Restoration

With the initial phase complete, we can begin the restoration process. Carpets can be removed to clean and dry both sides, reducing the possibility of mold growth after the event. Items can be treated with sanitizer, dried, deodorized, and returned to their original place. SERVPRO of Bear/New Castle always looks to mitigate loss, but in some cases, some items may be beyond repair.

A full explanation can be given during the final walk around to show you where work has been done and areas where replacements are necessary. We then clear away our tools, remove any barriers placed in affected areas, and leave you with a clean, water-free home.

If you have a water emergency in your home, your first call should be to your insurance company. The second should be to SERVPRO of Bear/New Castle. Call us at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

As water damage specialists, we have the experience, expertise, and advanced training that enables us to get your property dried quickly and thoroughly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete.

How Water Damage Affects Your Floors

3/1/2021 (Permalink)

Bathroom floor flooded SERVPRO of Bear/New Castle specializes in flooding and storm damage restoration

Flooding causes a severe, negative impact on your home. The most damaged element is often your floors. Floors are completely submerged during floods, causing water to seep in and wreak havoc. But how exactly does water damage affect different types of flooring?

Carpets  

Carpeting is typically hit the hardest by flooding. They are usually composed of cotton, fabric, or plastic fiber, all of which are highly susceptible to permanent water damage. The spaces between and under the fibers can be widened, tearing the material apart. Carpets are also prone to staining and discoloration. Carpets are often ripped up and replaced after a flood to prevent serious mold growth in the home. 

Hardwood

Water damage is often most pronounced on hardwood flooring. Wood is vulnerable to flooding and other water damage as its materials have been intentionally dried; when wet, it can rapidly change shape, warp, stain, and lose color. SERVPRO of Bear/New Castle has advanced technology and techniques to restore hardwood floors to preloss condition.

Tile and Concrete 

Tile and concrete floors often fare the best in a flood. Tiles are typically immune to water, requiring only cleaning and sanitization following a flood. The tile grout may be susceptible to water damage and mold growth. A fresh grout layer may be required after a flood. Concrete may stain and become discolored but is typically cleanable or easily painted over. 

Have Storm or Flood Damage?
Call Us Today (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

When you are dealing with storm, flood, and water damage, immediate action is crucial. You should choose the company with storm damage experience and expertise that has the resources and equipment to handle the job. SERVPRO of Bear/New Castle can respond immediately to storm and flooring conditions.

The SERVPRO Emergency READY Profile Advantage

2/22/2021 (Permalink)

SERVPRO of Bear/New Castles Emergency Ready Profile Logo The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

Pre-Planning Can Serve as an Insurance Policy Aimed at Peace of Mind After a Disaster in Bear, DE

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Why the SERVPRO Emergency READY Profile Advantage?

A no cost assessment of your facility

This means there is no need to allocate funds, giving you a great value at no cost.

A concise profile document containing only the critical information needed in the event of an emergency

It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A guide to help you get back into your building following a disaster

This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes SERVPRO of Bear/New Castle as your disaster mitigation and restoration provider

You have a provider that is recognized as an industry leader and close by.

Identification of the chain of command for authorizing work to begin

This saves time so we can begin the work of mitigating the damage which can save you time and money.

Provides facility details such as shut-off valve locations, priority areas and priority contact information

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to Get Started? Call SERVPRO of Bear/New Castle at (302) 392-6000

SERVPRO’s Professional Cleaning Products: Gum Remover

2/22/2021 (Permalink)

SERVPRO's Professional Gum Remover cleaner The SERVPRO Professional Cleaning Products (SPCP) Division manufactures and distributes professional cleaning products to all franchises.

Gum Remover is a Freon-based freezing agent combined with an environmentally compatible special blend of highly volatile products that uses the cooling effect of the gas to embrittle gum, candle wax, putty and other gummy substances so that they might be more easily removed. It is safe for use on most textiles and contains no Chlorofluorocarbons.

PH: None

APPLICATION

SERVPRO of Bear/New Castle’s cleaning professionals will remove as much surface material as possible with a bone scraper or dull knife. The Gum Remover is then sprayed on the remaining material and a small hammer is used to softly tap the area. The excess material is vacuumed up and the process is repeated if necessary. Any remaining residue will be removed by using a volatile solvent.

 TIPS AND TRICKS

Gum Remover works well for removing melted crayons.

To Learn More About SERVPRO’s Professional Cleaning Products - Call SERVPRO of Bear/New Castle at (302) 392-6000

Protect Your Home from Water Damage

2/19/2021 (Permalink)

Kitchen floor with standing water SERVPRO of Bear/New Castle specializes in flooding and storm damage restoration

Flooding, plumbing leaks, and water damage can happen at any time. Internal and external forces can harm valuable items, carpets, furnishings and structural components. Even in a well-maintained building, pipes can break, toilets can overflow, and water can seep behind walls and under floors. Waterlines for refrigerators often create concealed leaks that go unnoticed until mold and mildew have accumulated behind the appliance. The same is true for washing machine hoses that have cracked or become clogged. Water damage can also occur after a violent storm, a flood, or several days of steady rain. Basements and lower levels are especially prone to this type of damage.

Water Damage Statistics

Any type of leak can cause property damage and create safety and health concerns. It's easy to think that water damage or storm damage won't happen to you, but statistics say otherwise. Water damage is among the most common causes of property insurance claims. One in every 55 homes will have a water-related property damage claim this year.

Prevent Water Damage

By taking preventive measures, you can minimize the likelihood of water damage affecting your home. While you cannot stop a storm, you can follow these steps to help prevent water damage in your home.

Kitchens and Bathrooms
Kitchens and bathrooms are susceptible to water damage due to the amount of plumbing in these areas. Fix leaking or dripping pipes promptly, and be aware of elevated humidity levels that could indicate an underlying plumbing problem. Maintain caulk around showers and bathtubs. Water that passes through gaps can penetrate walls and subfloors. If this sealant has cracked or separated, have it repaired. You can probably complete that task yourself.


Appliances
Inspect waterlines for appliances at least once per year. If hoses are brittle, cracked or crimped, replace them before they fail. Turn off the water supply for all appliances before traveling out of town. Pay special attention to hoses for washing machines, refrigerators, and ice makers. Since washing machines have inlet hoses and drains, they are especially prone to leaks.


Protecting Pipes
Protect plumbing from freezing by insulating pipes that travel along exterior walls or through unheated crawlspaces. On cold nights, open cupboard doors, and let faucets drip. Before winter, drain all watering hoses, and turn off valves for exterior faucets. If a pipe does freeze, don't thaw it too quickly. That's how pipes burst. To protect your plumbing, never set the thermostat below 55 degrees.

If an emergency does occur, follow these steps.

  • Turn off the water supply immediately. Call your utility company if necessary.
  • Use mops and towels to remove as much water as possible.
  • Turn on fans, dehumidifiers, or air conditioners to remove excess moisture.
  • Use wood blocks or tinfoil to elevate furniture from wet surfaces.
  • Remove area rugs, table lamps, and colored items to prevent staining and to help dry the underlying surface.
  • Place wet sofa cushions and upholstered items on end for faster drying.
  • Never use ceiling lights, TVs, or appliances in waterlogged areas.
  • Remove books, magazines, and items that may bleed or stain.
  • Stay out of areas where ceilings are sagging.


If you do experience water damage at your home or business, respond quickly and call the professionals at SERVPRO of Bear/New Castle - (302) 392-6000

Why Choose SERVPRO of Bear/New Castle?

For over 20 years, SERVPRO of Bear/New Castle has specialized in water damage repair and restoration. Our highly trained professionals use state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly.

Advanced Technology: Air Scrubbers

2/6/2021 (Permalink)

SERVPRO green Air Scrubber and text Air Scrubber Hepa Air Filtration SERVPRO of Bear/New Castle utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores during mold remediation.

What Are Air Scrubbers?

An air scrubber is a portable filtration system that removes particles, gasses, or chemicals from the air within a given area. These machines draw in air from the surrounding environment and pass it through a series of filters to remove contaminants. The size and complexity of an air scrubber system will depend on the size of the space being serviced, as well as the range, type, and size of contaminants that must be removed from the area.

Why Should I Use an Air Scrubber?
Air scrubbers are especially important on restoration jobs where airborne contaminants are present or will be created/disturbed during the restoration process, such as mold, dust, asbestos, lead, chemical fumes, etc. These hazardous particles can settle on carpet, upholstery, and furnishings, or be drawn into the HVAC system and contaminate other parts of a building.

If these contaminants are not removed, they will have a negative effect on the indoor air quality (IAQ) of the worksite. While naturally occurring particles—such as human skin cells, animal hair, and dirt—are nearly always present, toxic gases released by sewage-borne bacteria and mold spores can cause adverse human health effects when inhaled. In short, these contaminants can compromise the quality of the entire restoration job.

Air scrubbers help protect the health of workers and building occupants by providing a clean and healthy environment. They also help protect contractors from costly liability claims resulting from damage caused by hazardous airborne materials.

Why Choose SERVPRO of Bear / New Castle?

The past few decades have seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Bear/New Castle Professionals to restore a property back to preloss condition quickly, reliably, and more effectively. To learn more about our services and advanced technology call us at (302) 392-6000.