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Flood Tips & Action Steps

6/16/2020 (Permalink)

Illustration of a flooded community SERVPRO of Bear/New Castle's quick response will help prevent secondary damage and help reduce restoration costs.

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering flood damage. In fact, nearly 25% of last year’s claims paid by the National Flood Insurance Program (NFIP) were for policies in moderate to low-risk communities. On average, floods cost $6 billion in annual losses in the U.S. Flooding can also result from plumbing failures, frozen pipes and damaged structures. Flood damage can affect your business operation in a variety of ways and can range in size from being isolated to a single room to entire floors being fully submerged.

Knowing how to prepare and deal with potential flooding in advance can affect how much of your property can be restored and how much has to be replaced.  Below are prevention, mitigation and restoration tips to follow until help arrives:

Flood Prevention Tips:

  • Determine if your property is in a floodplain.
  • In any emergency, always listen to the instructions given by local emergency management officials.
  • Carefully assess how your company functions, both internally and externally, to determine which staff, materials, procedures and equipment are absolutely necessary to keep the business operating.
  • Plan what you will do if your building, plant or store is not accessible. This type of planning is often referred to as a continuity of operations plan, or COOP, and includes all facets of your business.
  • Plan for payroll continuity.
  • Review your emergency plans annually. Just as your business changes over time, so do your preparedness needs. When you hire new employees or when there are changes in how your company functions, you should update your plans and inform your people.
  • Visit: ready.gov/america/local/index.html for a comprehensive plan and to learn about emergency plans for your state.

Flood Action Steps:

BEFORE A FLOOD

If an advanced Flood Warning has been issued, there are several precautions that can be taken to help minimize damage to certain areas of your business:

  • Turn off utilities at the main switches or valves if instructed to do so.
  • Disconnect electrical equipment and appliances.
  • Move vehicles out of low-lying parking garages.
  • Raise elevators from bottom floor.

AFTER A FLOOD 

SAFETY FIRST

  • Account that all employees are safe by establishing evacuation plans in advance, identifying areas outside the building that are designated meeting places. Assign select individuals to keep a list of their assigned team’s names and contact numbers in order to account for their whereabouts.    
  • If water enters the building and evacuation becomes impossible, move to an upper floor, and wait for rescuers.
  • While evacuating, avoid attempting to drive through floods or rising water, nearly half of all flash flood fatalities are auto-related.
  • Do not touch electrical equipment if you are wet or standing in water.
  • Do not walk through moving water. Even six inches of moving water can make you fall.
  • Use no open flames (there may be gas escaping from ruptured mains).
  • Avoid floodwaters. Water may be contaminated by oil, gasoline or raw sewage. Water may also be electrically charged.
  • Stay out of any building if it is surrounded by floodwaters.
  • Listen for news reports to learn if the community’s water supply is safe to drink.
  • Return only when authorities indicate it is safe.

SECURE THE PROPERTY

  • Contact local emergency officials.
  • Secure main entrances to building.
  • Alert Security company and Alarm company of the situation.

STABILIZE THE PROPERTY

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Give priority to the protection of power plant and fire pumps, keeping them in service if at all possible.
  • Open basement or low-level windows to equalize water pressure on the building’s foundation and walls.
  • Begin water damage mitigation steps only if local emergency officials deem the structure safe to enter.
  • Notify your insurance agent or Risk Manager to determine insurance policy guidelines and steps to take.

Have Storm or Flood Damage?
Call SERVPRO of Bear/New Castle 
(302) 392-6000

Why Choose SERVPRO of Bear/New Castle?

When you are dealing with storm, flood, and water damage, immediate action is crucial. You should choose the company with storm damage experience and expertise that has the resources and equipment to handle the job. SERVPRO of Bear / New Castle can respond immediately to storm and flooding conditions.

Odors After Flooding

6/9/2020 (Permalink)

Man holding his nose outside of his house SERVPRO of Bear/New Castle has the training and equipment to identify and eliminate offensive odors left behind after a flood.

Flooding can leave behind unpleasant odors. The main culprit being mold, which creates musty odors that permeate your entire building. If the floodwater results in sewage loss within your building’s septic system, the smells will be even worse. The best way to remove these odors is to hire a professional water damage remediation company like SERVPRO of Bear/New Castle. Every flood damage event is a little different and requires a unique solution, but the general process stays the same. 

Dry the Flooded Area

Any standing water will need to be extracted first. For the remaining dampness, professionals will bring in heavy-duty air movers to promote air circulation to aid in the drying process. Dehumidifiers can also help with removing moisture from the air.

Enhance Overall Air Quality

Indoor air quality is critical to your well-being. Replace furnace and air filters once every three months. You may also want to acquire a high-efficiency particulate air filter to remove substances that have entered the air through floodwater. Mold growth can lead to serious health complications, so if you smell something, act fast. Always allow a professional company to address any odors first before handling it yourself, because the wrong step could exacerbate the underlying problem.

Take Note of Lingering Odors

As part of the water damage restoration process, professionals at SERVPRO of Bear/New Castle will remove items too badly damaged from mold growth to remedy. This can include panels of drywall or flooring. This will assist with eliminating odor, but it’s important to pay attention to any lingering odors and contact SERVPRO of Bear/New Castle.

Have Storm or Flood Damage?
Call Us Today 
(302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

When you are dealing with storm, flood, and water damage, immediate action is crucial. You should choose the company with storm damage experience and expertise to handle the job. SERVPRO of Bear/New Castle has the training and equipment to identify and eliminate offensive odors left behind after a flood.

What Happens During and After A Fire In Your Home?

6/8/2020 (Permalink)

SERVPRO fire damage specialist assessing a fire damage with a customer SERVPRO of Bear / New Castle is here to minimize the effects of a fire on both your home and your life.

Fire damage can be a devastating experience for any property owner. A fire can destroy your property and its contents. Understanding the theory of fire can help you work through this unfortunate event.

Three components can wreak havoc on your property during and after a fire incident—fire, smoke, and heat. All of these components can cause a different type of damage, and the restorability depends on which component has caused the most damage.

Fire and Heat

Fire and heat are the most devastating component of a house fire. The heat generated during the fire can cause extensive damage to the non-combustible material in your home as well. In many cases, the material that is entirely or partially damaged in a fire needs to be replaced during the restoration process.

Smoke and Soot Residues 

Smoke and soot arise if there is an imbalance in the three ingredients (fuel, oxygen, and heat) required for burning. In an ideal situation, the burning material combines with the oxygen to generate heat and carbon dioxide, and there is no smoke or soot residue. However, during a house fire, the conditions are far from ideal. As the oxygen supply is not optimal during a house fire—and as the types of fuel available vary greatly—the material burns incompletely and generates smoke.

Smoke contains a variety of components, including suspended particles, gasses, and aerosols. As the smoke particles are microscopic (about 0.1 to 4 microns in size), they can penetrate porous surfaces such as drywall and fabric and cause discoloration and odors. Once these particles settle on surfaces, it is called soot, which can be challenging to clean and can cause extensive damage to your house and belongings. SERVPRO of Bear/New Castle technicians are IICRC certified and have years of experience in handling almost any type of smoke and soot residue. Hydroxyl generators, ozone machines, thermal foggers, and HEPA and carbon-filter air scrubbers are key weapons in our arsenal to combat odors and floating particulates.

Fire Damage Restoration

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same.

  • Inspection and Fire Damage Assessment
  • Immediate Board-Up and Roof-Tarp Service
  • Water Removal and Drying (if water damage is present)
  • Removal of Smoke and Soot from All Surfaces
  • Cleaning and Sanitizing
  • Restoration

Fire damage restoration is a job for the professionals at SERVPRO of Bear/New Castle. We have all the equipment and expertise to get your home back to its original condition as soon as possible, "Like it never even happened."

Call SERVPRO of Bear/New Castle today at (302) 392-6000 for your fire and smoke damage cleanup and restoration services.

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle is locally owned and operated, and serves Bear, New Castle, Glasgow, Christiana, Delaware City, St. Georges, Corbit, Wilmington Manor, Minquadale, and the surrounding New Castle County communities.

Our certified cleaning and restoration specialists are faster to any size disaster. Providing emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

The People, Process, and Products of a Higher Cleaning Standard

6/2/2020 (Permalink)

SERVPRO professional in Personal Protection Equipment cleaning and disinfecting a commercial property At SERVPRO of Bear / New Castle, we’re dedicated to inspiring confidence in communities across the country as we find our way to a new normal.

Certified: SERVPRO Cleaned is a defensive cleaning program that SERVPRO offers to commercial locations to address the current COVID-19 global pandemic. This is a level of clean that goes far beyond janitorial or carpet cleaning. When you choose Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard.

Based on the specific needs of your business, your location will undergo a thorough, expert deep clean rooted in the pillars of People, Process, and Product. Combining our proprietary training, cleaning solutions and processes creates an industry leading solution that will help provide your business, employees and customers the peace of mind that you are Certified: SERVPRO Cleaned.

People

The Professionals at SERVPRO of Bear/New Castle are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform.

Process

SERVPRO of Bear/New Castle’s professionals are trained to perform proactive or emergency responsive cleanups that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.

Product

Certified: SERVPRO Cleaned has more than 100 exclusive cleaning products to meet any need including our proprietary cleaning agent, SERVPROXIDE, which is a hospital grade disinfectant that carries the Environmental Protection Agency’s lowest toxicity category and is National Sanitation Foundation certified for direct food contact surface use. All our products carry the Environmental Protection Agency’s registered emerging pathogens claims and meet the standard set by the Center for Disease Control and Prevention for hospital-grade disinfectant.

SERVPRO of Bear/New Castle Is Here to Help®

With more than 1,800 franchises nationwide, SERVPRO is a trusted leader in the restoration industry. SERVPRO professionals have been on the front lines of proactive and reactive COVID related cleanup and are Here to Help® as your business begins to reopen.

At SERVPRO of Bear/New Castle it is our duty, not our job, to inspire confidence by ensuring your business is Certified: SERVPRO Cleaned. Making community possible again. We’re here to help – 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home.

Have Questions? Call Today (302) 392-6000

How to Make a Cloth Face Covering Using a Bandana

5/20/2020 (Permalink)

Instruction on how to make a face mask using a bandana SERVPRO of Bear/New Castle is always here to help!

The CDC advises the use of simple cloth face coverings slows the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Make A Cloth Face Coverings Using A Bandana

Materials Needed:

  • Bandana
  • Rubber Bands (or hair ties)

Instructions:

  1. Fold bandana in half
  2. Fold top down and fold bottom up
  3. Place rubber bands or hair ties about 6 inches apart
  4. Fold sides to the middle
  5. Tuck sides
  6. Place mask over face and nose then wrap rubber bands around ears

SERVPRO of Bear/New Castle is Always Here to Help!

SERVPRO of Bear/New Castle has been helping local communities across the state, flatten the curve by performing residential and commercial deep cleaning and disinfecting services.

Call SERVPRO of Bear/New Castle – (302) 392-6000

Certified: SERVPRO Cleaned - A Defensive Cleaning Program

5/19/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let Us Help You Get Back To Business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive Training & Specialized Products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, the professionals at SERVPRO of Bear/New Castle are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention (CDC) and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

The 3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.

Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 

Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Why Choose SERVPRO of Bear/New Castle?

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Bear/New Castle today at (302) 392-6000 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

How to Make a Cloth Face Covering Using a T-Shirt

5/11/2020 (Permalink)

Instruction on how to make a face mask using a t-shirt SERVPRO of Bear/New Castle is Always Here to Help!

Delawareans are urged to use cloth face coverings and reserve medical-grade masks for use by health care workers and first responders. Medical-grade masks include N95, KN95, surgical, or other masks that would be appropriate for a health care setting.

Homemade Cloth Face Coverings Can Be Used

The CDC advises the use of simple cloth face coverings slows the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Make a Cloth Face Coverings Using a T-shirt

Materials Needed:

  • T-shirt
  • Scissors

Instructions:

  1. Cut across t-shirt 7 to 8 inches from the bottom
  2. Cut out tie strings
  3. Tie strings around neck, then over top of head

SERVPRO of Bear/New Castle is Always Here to Help!

We can help minimize the spread of germs with proactive cleaning! At SERVPRO of Bear/New Castle, we’re trained to adhere to the highest cleaning and disinfecting standards, making us the #1 choice for deep cleaning and sanitation. Call SERVPRO of Bear/New Castle - (302) 392-6000

Delawareans Are Required to Wear Face Coverings In Public Settings

5/8/2020 (Permalink)

Outline of a map of the State of Delaware SERVPRO of Bear/New Castle can help minimize the spread of germs with proactive cleaning!

Governor John Carney issued a modification to his State of Emergency declaration, requiring Delawareans to wear face coverings in public settings, including in doctor’s offices, grocery stores, convenience stores, pharmacies and on public transportation.

Under Governor Carney’s modified order, businesses must also take certain steps to keep their employees and customers safe.

  • Require employees to wear a face covering while working in areas open to the public and in areas where coming within 6 feet of other staff is likely.
  • Provide, at the business’ expense, face coverings and hand sanitizer for their employees.
  • Deny entry to individuals who do not have a face covering – or if one is not available for them.
  • If any business denying entry is providing medication, medical supplies, or food, the business must provide alternate methods of pickup or delivery.

Delawareans are urged to use cloth face coverings and reserve medical-grade masks for use by health care workers and first responders. Medical-grade masks include N95, KN95, surgical, or other masks that would be appropriate for a health care setting.

SERVPRO of Bear/New Castle is Always Here to Help

As the COVID-19 pandemic disrupts both the world and our community, this is a reminder to our customers that we are specialists in cleaning and disinfecting services, and we adhere to the highest cleaning and disinfecting standards. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities.

Need Cleaning & Disinfection Services for Your Home or Business?                           

Call SERVPRO of Bear/New Castle – (302) 392-6000

How to Properly Wear a Cloth Face Covering

5/8/2020 (Permalink)

Illustration of how to property wear a face mask SERVPRO of Bear/New Castle is here to help!

Use of Cloth Face Coverings to Help Slow the Spread of COVID-19

Cloth face coverings should:

  • Fit snugly but comfortably against the side of the face
  • Be secured with ties or ear loops
  • Include multiple layers of fabric
  • Allow for breathing without restriction
  • Be able to be laundered and machine dried without damage or change to shape

CDC on Homemade Cloth Face Coverings

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

CDC also advises the use of simple cloth face coverings slows the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

The cloth face coverings recommended are not surgical masks or N-95 respirators.  Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

Cloth Face Coverings Should Not Be Placed On

  • Young children under age 2
  • Anyone who has trouble breathing
  • Individuals who are unconscious, incapacitated or otherwise unable to remove the mask without assistance

Reusable Face Coverings

Should cloth face coverings be washed or otherwise cleaned regularly?

Yes. They should be routinely washed depending on the frequency of use.

How does one safely sterilize/clean a cloth face covering?

A washing machine should suffice in properly washing a face covering.

How does one safely remove a used cloth face covering?

Individuals should be careful not to touch their eyes, nose, and mouth when removing their face covering and wash hands immediately after removing.

SERVPRO of Bear/New Castle is Always Here to Help

In these times of uncertainty, preparation is the best defense against COVID-19. SERVPRO of Bear/New Castle professionals are trained and certified in adhering to the highest cleaning and disinfecting standards. We are here to help 24/7.

How to Manage Spring Storm Damage

5/5/2020 (Permalink)

Tree that fell on house during a storm SERVPRO of Bear / New Castle can respond immediately to storm and flooding conditions.

Everything from thunderstorms to tornadoes can wreak havoc on your property. Take matters into your own hands to prevent storm damage to your home, and be sure to call in the professionals at SERVPRO of Bear/New Castle when needed.

Look Up!

Take a peek at yours and your neighbor’s trees for any suspicious limbs. These include branches that appear to be decaying, ones that are too close to power lines, and ones that are too close to your home.

Practice Defensive Gardening

Sure this isn’t an actual term, but it is a good concept! Once you know your house well, you’ll likely know the areas of your yard more prone to puddling and run off. Use landscaping to your advantage by planting wet-footed plants or installing confined pea gravel, or placing splash blocks to redirect gutter flow.

Prepare For The Worst

Spring storms can vary from the powerful to a light shower. While different in length, both can bring a significant rainfall which can quickly result in floods. Whether you have a French Drain, sump pump, or central drain, be sure to check it often and schedule routine maintenance.

Know Before You Go

Prior to leaving your house, check the forecast and plan accordingly. If storms are brewing, be sure to close windows, secure pots and planters, close umbrellas, and stack or tie down patio furniture.

Show Your Basement Some Love

If your basement doesn’t get much foot traffic, don’t forget that it still deserves storms protection. Make sure anything stored in the basement is kept at least 4 inches off the ground (especially irreplaceable items like photographs and mementos). Check your basement often for water or mold accumulation.

Storm Damage Cleanup and Restoration

Storm and flood damage require specialized restoration techniques and equipment. When a storm hits your New Castle County home, you need the company with storm damage experience and expertise. SERVPRO of Bear/New Castle can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today (302) 392-6000

Why Choose SERVPRO of Bear/New Castle?

Our certified cleaning and restoration specialists are faster to any size disaster. Providing emergency cleaning and restoration services 24 hours a day, 7 days a week. You can expect an immediate response time, day or night.