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The SERVPRO Emergency READY Profile Advantage

2/17/2020 (Permalink)

SERVPRO Emergency Ready Profile Logo The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

Pre-Planning Can Serve as an Insurance Policy Aimed at Peace of Mind After a Disaster in Bear, DE

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Why the SERVPRO Emergency READY Profile Advantage?

A No Cost Assessment of Your Facility

This means there is no need to allocate funds, giving you a great value at no cost.

A Concise Profile Document That Contains Only the Critical Information Needed in the Event Of an Emergency

It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A Guide to Help You Get Back Into Your Building Following a Disaster

This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes SERVPRO of Bear/New Castle as Your Disaster Mitigation and Restoration Provider

You have a provider that is recognized as an industry leader and close by.

Identification of the Line of Command for Authorizing Work to Begin

This saves time so we can begin the work of mitigating the damage which can save you time and money.

Provides Facility Details Such as Shut-Off Valve Locations, Priority Areas and Priority Contact Information

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to Get Started? Call SERVPRO of Bear/New Castle at (302) 392-6000

Protect Your Home From Water Damage

2/17/2020 (Permalink)

A kitchen with water flooding the floor SERVPRO of Bear/New Castle specializes in flooding and storm damage restoration

Flooding, plumbing leaks, andwater damage can happen at any time. Internal and external forces can harm valuable items, carpets, furnishings and structural components. Even in a well-maintained building, pipes can break, toilets can overflow, and water can seep behind walls and under floors. Waterlines for refrigerators often create concealed leaks that go unnoticed until mold and mildew have accumulated behind the appliance. The same is true for washing machine hoses that have cracked or become clogged. Water damage can also occur after a violent storm, a flood, or several days of steady rain. Basements and lower levels are especially prone to this type of damage.

Water Damage Statistics

Any type of leak can cause property damage and create safety and health concerns. It's easy to think that water damage or storm damage won't happen to you, but statistics say otherwise. Water damage is among the most common causes of property insurance claims. One in every 55 homes will have a water-related property damage claim this year.

Prevent Water Damage

By taking preventive measures, you can minimize the likelihood of water damage affecting your home. While you cannot stop a storm, you can follow these steps to help prevent water damage in your home.

Inspect waterlines for appliances at least once per year. If hoses are brittle, cracked or crimped, replace them before they fail. Turn off the water supply for all appliances before traveling out of town. Pay special attention to hoses for washing machines, refrigerators, and ice makers. Since washing machines have inlet hoses and drains, they are especially prone to leaks.

Kitchens and Bathrooms
Kitchens and bathrooms are susceptible to water damage due to the amount of plumbing in these areas. Fix leaking or dripping pipes promptly, and be aware of elevated humidity levels that could indicate an underlying plumbing problem. Maintain caulk around showers and bathtubs. Water that passes through gaps can penetrate walls and subfloors. If this sealant has cracked or separated, have it repaired. You can probably complete that task yourself.

Protecting Pipes
Protect plumbing from freezing by insulating pipes that travel along exterior walls or through unheated crawlspaces. On cold nights, open cupboard doors, and let faucets drip. Before winter, drain all watering hoses, and turn off valves for exterior faucets. If a pipe does freeze, don't thaw it too quickly. That's how pipes burst. To protect your plumbing, never set the thermostat below 55 degrees.

If an emergency does occur, follow these steps.

  • Turn off the water supply immediately. Call your utility company if necessary.
  • Use mops and towels to remove as much water as possible.
  • Turn on fans, dehumidifiers, or air conditioners to remove excess moisture.
  • Use wood blocks or tinfoil to elevate furniture from wet surfaces.
  • Remove area rugs, table lamps, and colored items to prevent staining and to help dry the underlying surface.
  • Place wet sofa cushions and upholstered items on end for faster drying.
  • Never use ceiling lights, TVs, or appliances in waterlogged areas.
  • Remove books, magazines, and items that may bleed or stain.
  • Stay out of areas where ceilings are sagging.

If you do experience water damage at your home or business, respond quickly and call the professionals at SERVPRO of Bear/New Castle - (302) 392-6000

Why Choose SERVPRO of Bear/New Castle?

For over 20 years, SERVPRO of Bear/New Castle has specialized in water damage repair and restoration. Our highly trained professionals use state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly.

What You Need to Know About 2019 Novel Coronavirus (2019-nCoV)

2/13/2020 (Permalink)

ultrastructural morphology exhibited by coronaviruses 2019-nCoV: Image provided by the Centers for Disease Control and Prevention

What is 2019 Novel Coronavirus?

The 2019 novel coronavirus (2019-nCoV) is a new virus that causes respiratory illness in people and can spread from person to person. This virus was first identified during an investigation into an outbreak in Wuhan, China.

Can People in the U.S. get 2019-nCoV?

The 2019-nCoV is spreading from person to person in China and limited spread among close contacts has been detected in some countries outside China, including the United States. At this time, however, this virus is NOT currently spreading in communities in the United States. Right now, the greatest risk of infection is for people in China or people who have traveled to China. Risk of infection is dependent on exposure. Close contacts of people who are infected are at greater risk of exposure, for example health care workers and close contacts of people who are infected with 2019- nCoV. CDC continues to closely monitor the situation.

Have There Been Cases of 2019-nCoV in the U.S.?

Yes. The first infection with 2019-nCoV in the United States was reported on January 21, 2020. The current count of cases of infection with 2019-nCoV in the United States is available on CDC’s webpage.

How Does 2019-nCoV Spread?

This virus probably originally emerged from an animal source but now seems to be spreading from person to person. It’s important to note that person-to-person spread can happen on a continuum. Some viruses are highly contagious (like measles), while other viruses are less so. At this time, it’s unclear how easily or sustainably this virus is spreading between people.

What Are the Symptoms of 2019-nCoV?

Patients with 2019-nCoV have reportedly had mild to severe respiratory illness with symptoms of

  • fever
  • cough
  • shortness of breath

Are There Severe Complications From This Virus?

Many patients have pneumonia in both lungs.

Is There a Treatment?

There is no specific antiviral treatment for 2019-nCoV. People with 2019-nCov can seek medical care to help relieve symptoms.

How Can I Help Protect Myself?

The best way to prevent infection is to avoid being exposed to this virus. There are simple everyday preventive actions to help prevent the spread of respiratory viruses. These include:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

Is There a Vaccine?

There is currently no vaccine to protect against 2019-nCoV. The best way to prevent infection is to avoid being exposed to this virus.

How Can I Prevent Spreading Illness to Others?

  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

What Should I Do If I Recently Traveled to China and Got Sick?

 If you were in China within the past 14 days and feel sick with fever, cough, or difficulty breathing, you should seek medical care. Call the office of your health care provider before you go and tell them about your travel and your symptoms. They will give you instructions on how to get care without exposing other people to your illness. While sick, avoid contact with people, don’t go out and delay any travel to reduce the possibility of spreading illness to others.

Where Can I Find Official Health Updates On the 2019-nCoV?

The Centers for Disease Control and Prevention (CDC) has a dedicated page on their website with up to date information on the 2019 novel coronavirus and a global map of current case reports.

Need Your Home or Work Place Cleaned and Disinfected?

Call SERVPRO of Bear/New Castle – (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

At SERVPRO of Bear/New Castle, we stay informed of the latest updates and prepare for what our customers may need.  We'll be closely watching this outbreak and will stay abreast of the cleaning protocols and hope we don't need to put them into practice.

How Can I Prevent Damage in My Retail Space?

2/11/2020 (Permalink)

Welcome We Are Open Please Come In sign on retail store's door SERVPRO of Bear / New Castle responds quickly to your Bear business’s fire, water, and mold damage emergencies.

As a business owner, the well-being of your establishment is, and should be, extremely important to you. When a problem arises, it’s up to you and your employees to handle the situation as soon as possible. Here are a few things you, as a business owner, can do to help prevent damage.

Prevent Severe Mold Damage

The best way to prevent mold damage from occurring is to take note of the conditions in which your business is operating. This is everything from effective mopping techniques, preventing excess water from lingering, to watching humidity levels throughout the day. If you see signs of mold growth, it’s important to address this as soon as possible to prevent further damage from occurring.

Prevent Severe Water Damage

Similar with mold, water damage occurs due to excessive moisture and water. This may seem like common sense but we sometimes overlook minor issues that appear insignificant. To prevent water from infiltrating and harming your business, make sure to look for signs of excess water on the floor, behind walls, in the ceiling and any other surface. This can be evident by seeing dark or dried water spots, warped flooring, peeling or bubbling paint and wall paper, or noticing an order. It’s important to handle these warning signs before they become a major issue.

Prevent Severe Fire Damage

To prevent fire damage, it’s important to know your business’s fire risks. We strong recommend against allowing employees to light candles. Open flames, dry air and clutter can all eventually contribute to a fire. Be sure not to overload electrical outlets and keep them clear of clutter.

If your business suffers a loss, call SERVPRO of Bear/New Castle - (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

At SERVPRO of Bear/New Castle our number one priority is getting your business back in operation as quickly as possible. When disaster strikes your retail space, you need the expertise of a specialized team who is trained to limit business interruption. At SERVPRO of Bear/New Castle our team is able to work around unaffected areas and after hours, allowing you to keep your doors open. Our expert teams have the experience of working with retailers to make sure surfaces, displays and merchandise are restored to preloss condition, and you’re back to business as usual.

Our experience in the retail industry means we’re proficient in the cleanup and restoration of all types of facilities including:

  • National Chain Stores
  • Supermarkets
  • Shopping Malls
  • Small Businesses
  • Department Stores
  • Specialty Retailers

The retail world is numbers- driven. So is the one company more businesses call on when fire or water damage threatens their bottom line. SERVPRO of Bear/New Castle. The #1 Choice in Commercial Cleanup and Restoration.

National Burn Awareness Week

2/3/2020 (Permalink)

Image of a contact burn on woman's hand 2020 National Burn Awareness Week

Each year, over 450,000 individuals are seen in emergency departments, clinics, or physician’s offices for the treatment of a burn injury in the United States and Canada. In 2014 alone, there were 3,275 recorded deaths from fire and smoke inhalation injuries. The majority of these injuries are preventable. The American Burn Association strives bring awareness to the causes of such devastating and costly injuries and encourages everyone to make simple environmental and behavioral changes that can save lives.

The following facts and tips are meant to be shared and we hope you will use them and pass them on to help spread the word on the dangers that exist and what can be done to decrease the risk.

Contact Burns

A contact burn is a burn caused by touching a hot object.


  • Roughly 70,000 people went to the hospital emergency department because of contact burns in 2018 (National Electronic Injury Surveillance System- NEISS).
  • About one-third of the patients were children under the age of five (5).


  • Supervise children around hot objects at all times.
  • Stand at least 3 feet away from hot outdoor objects. Keep area clear of trip hazards. Limit alcohol consumption.
  • Protect your feet from hot objects by wearing shoes when walking on hot pavement or sand. Keep pets off hot pavement too.
  • Turn heating pads and blankets off before sleep.
  • Have hot pads available whenever cooking. Long oven mitts are best when needing to reach in or over hot surfaces, such in an oven or over a grill. Assume all pots and pans are hot.
  • Remember to treat items coming from the microwave as you would items from the oven. Limit microwave use by children.
  • Unplug tools such as these when not in use, and always treat as if they are still hot. Keep out of reach of children

Non-Fire Cooking Burns

Most burns associated with cooking in 2013-2017 were caused by contact with a hot object or liquid rather than by fire or flame.


  • Children under five face a higher risk of non-fire cooking burns. These young children account for 6% of the population but much larger percentages of non-fire burn injuries from cooking equipment, tableware such as bowls and cups, and cookware such as pots and pans.
  • In contrast to the non-fire burn estimate, reported home structure fires caused by cooking killed 530 people and injured 5,270 people. This was a fraction of total burn injuries caused by cooking, hot food, or hot drinks. Children under five accounted for only 6% of home cooking fire deaths and 3% of home cooking fire injuries. Cooking was still the leading cause of home fire injuries in the under 5 age group.

Non-Fire Cooking Burns Seen at Emergency Rooms 2013-2017 Annual Averages

  1. Contact with hot range or oven - 15,700
  2. Cookware scald – 13,500
  3. Tableware scald – 9,900
  4. Contact with hot cookware – 9,400
  5. Contact with hot grill – 5,200
  6. Microwave oven scald – 5,200
  7. Range or oven scald – 3,900

Percent of Non-Fire Cooking-Related Burns Seen at Emergency Rooms 2013-2017 by Children Under 5

  1. Tableware Scald – 55%
  2. Contact with hot range or oven – 34%
  3. Contact with hot grill – 22%
  4. Microwave oven scald – 20%
  5. Cookware scald – 12%
  6. Range or Oven scald – 9%


  • Ranges or ovens were the most common cooking equipment involved in non-fire cooking burns. Only 14% of thermal burns involving ranges or ovens were due to fire or flame.
  • Although tableware is not itself used for cooking, it often holds very hot food, soups or drinks, and may itself be very hot.
  • Keep hot foods and liquids away from table and counter edges.
  • Have a “kid-free zone” of at least 3 feet (1 meter) around the stove and areas where hot food or drink is prepared or carried.
  • Never hold a child while you are cooking, drinking a hot liquid, or carrying hot foods or liquids.

SERVPRO of Bear/New Castle

SERVPRO of Bear/New Castle is here to minimize the effects of a fire on both your home and your life. Our certified professionals are available 24 hours a day, 7 days a week with specialized equipment, expertise, and empathy to get you through this crisis.

Advanced Technology: Air Scrubbers

1/31/2020 (Permalink)

Image of an air scrubber SERVPRO of Bear / New Castle understands mold and mold growth and has the training and expertise to remediate the mold in your home or business.

What Is an Air Scrubbers?

An air scrubberis a portable filtration system that removes particles, gasses, or chemicals from the air within a given area. These machines draw in air from the surrounding environment and pass it through a series of filters to remove contaminants. The size and complexity of an air scrubber system will depend on the size of the space being serviced, as well as the range, type, and size of contaminants that must be removed from the area.

Why Should I Use an Air Scrubber?

Air scrubbers are especially important on restoration jobs where airborne contaminants are present or will be created/disturbed during the restoration process, such as mold, dust, asbestos, lead, chemical fumes, etc. These hazardous particles can settle on carpet, upholstery, and furnishings, or be drawn into the HVAC system and contaminate other parts of a building.

If these contaminants are not removed, they will have a negative effect on the indoor air quality (IAQ) of the worksite. While naturally occurring particles—such as human skin cells, animal hair, and dirt—are nearly always present, toxic gases released by sewage-borne bacteria and mold spores can cause adverse human health effects when inhaled. In short, these contaminants can compromise the quality of the entire restoration job.

Air scrubbers help protect the health of workers and building occupants by providing a clean and healthy environment. They also help protect contractors from costly liability claims resulting from damage caused by hazardous airborne materials.

Why Choose SERVPRO of Bear / New Castle?

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Bear/New Castle Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

How Water Cleanup Works In Your New Castle Home

1/27/2020 (Permalink)

SERVPRO van pulling up to a home and neighbors watching For over 20 years, SERVPRO of Bear / New Castle has specialized in water damage repair and restoration.

Water damage is a distressing situation, and your response time is crucial. When water leaks, it can carry bacteria, sewage, and grime into your home, staining furniture, carpets, walls, and floors. The quicker we respond to the situation, the less likely that permanent damage will occur. SERVPRO of Bear/New Castle has a crew of highly trained technicians who can be onsite within four hours.

Inspection and Water Damage Assessment

When a qualified water technician arrives on site, he or she can assess any immediate danger and mitigate loss. This includes finding the water source, cordoning off areas of danger, and removing furniture and possessions.

In our 40 years of experience, our experts have found that communication is key to the job. A SERVPRO of Bear/New Castle professional can provide you with a detailed, step-by-step explanation of the process as well as the likely outcome of each step. If you know of any preexisting conditions or materials that could be a problem, like asbestos, you need to let our team know.

Water Removal & Drying / Dehumidification

Once we are both satisfied, we begin by extracting water. SERVPRO of Bear/New Castle can use powerful submersible gas pumps to extract pooling water. In less extreme cases, we can use industrial wet/dry vacuums to bring moisture out of carpeted floors. How long the initial drying process takes depends on the size of the affected area and the extent of damage, which is measured using moisture meters.

Cleaning, Sanitizing & Restoration

With the initial phase complete, we can begin the restoration process. Carpets can be removed to clean and dry both sides, reducing the possibility of mold growth after the event. Items can be treated with sanitizer, dried, deodorized, and returned to their original place. SERVPRO of Bear/New Castle always looks to mitigate loss, but in some cases, some items may be beyond repair.

A full explanation can be given during the final walk around to show you where work has been done and areas where replacements are necessary. We then clear away our tools, remove any barriers placed in affected areas, and leave you with a clean, water-free home.

If you have a water emergency in your home, your first call should be to your insurance company. The second should be to SERVPRO of Bear/New Castle. Call us at (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

As water damage specialists, we have the experience, expertise, and advanced training that enables us to get your property dried quickly and thoroughly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete.

Facts on Home Heating Fires

1/27/2020 (Permalink)

House fire debris SERVPRO of Bear / New Castle is dedicated to responding immediately to your Bear fire damage emergency.

Fast Facts:

  • Heating fires are the second leading cause of home fires.
  • Fixed and portable space heaters, including wood stoves, are involved in 74 percent of fire-related deaths.
  • Nearly half of American families use alternative heating sources such as space heaters, fireplaces, or wood/coal stoves to stay warm.
  • Each year over 200 people die from carbon monoxide produced by fuel burning appliances in the home including furnaces, ranges, water heaters and room heaters.
  • The number of home fires the American Red Cross has responded to has risen 10% since 2000.
  • Only 26 percent of families have actually developed and practiced a home fire escape plan.
  • Eighty percent of Americans don’t realize that home fires are the single most common disaster across the nation.
  • Having a working smoke alarm reduces one’s chances of dying in a fire by nearly half.

Home Heating Fire Prevention Tips

  • Keep all potential sources of fuel like paper, clothing, bedding or rugs at least three feet away from space heaters, stoves, or fireplaces.
  • Portable heaters and fireplaces should never be left unattended. Turn off space heaters and make sure any embers in the fireplace are extinguished before going to bed or leaving home.
  • If you must use a space heater, place it on a level, hard and nonflammable surface (such as ceramic tile floor), not on rugs or carpets or near bedding or drapes. Keep children and pets away from space heaters.
  • When buying a space heater, look for models that shut off automatically if the heater falls over as another safety measure.
  • Never use a cooking range or oven to heat your home.
  • Keep fire in your fireplace by using a glass or metal fire screen large enough to catch sparks and rolling logs.
  • Have wood and coal stoves, fireplaces, chimneys, and furnaces professionally inspected and cleaned once a year.

Why Choose SERVPRO of Bear / New Castle?

When a fire emergency happens, you need fire repair and restoration professionals to help you recover from the devastation and minimize further financial and material loss. We understand that the hours and days following a fire emergency can leave you feeling vulnerable, and know that the damage left by a fire often extends beyond the structure itself. SERVPRO of Bear / New Castle is here to minimize the effects of a fire on both your home and your life. 

9 Frequently Asked Questions About Water Damage

1/21/2020 (Permalink)

SERVPRO vans behind wet window SERVPRO of Bear/New Castle' experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

How much does water damage restoration cost? 

SERVPRO of Bear/New Castle provides an initial consultation/estimate. We base our quote on this consultation. This professional estimate is determined by the size of the affected area, equipment required, building materials that may need to be removed, and how much containment we may need to set up. 

What is the drying process for water damage?

The drying process begins with the crew and homeowner first establishing the source of the water or leak and stopping it. The crew also checks for any electrical safety concerns. Our technicians can extract any standing water from the affected area and use moisture-detection and measuring equipment as well as psychrometrics to determine the moisture in the walls and the air. Then, we establish a drying plan to determine the best means of restoration. We deploy a variety of drying systems and equipment, including air movers and commercial grade dehumidifiers, to thoroughly dry the materials and environment. The entire drying process typically takes 3-5 days to complete. 

May I stay in my home during the drying process?

The answer is “yes” if your home is safe. Much depends on the severity of the damage. If your residence is deemed unsafe, we can ask your insurance company to provide you with a temporary relocation. You may also wish to stay away from your home—at least during sleeping hours—if you feel the drying equipment is too noisy, as it must run continuously for several days during the dry-down period.

How soon can mold growth show up after water damage?

It varies depending upon the conditions, but in most cases, mold growth can be present within 72 hours of a water damage event. Quick response time is key to preventing the spread of mold and secondary water damage.

Does all water damage cause mold?

Every water damage event presents an opportunity for mold or other microbial growth. The type of water (clean, gray, or black), severity, ambient temperature, and duration that moisture has been present all directly impact the amount and types of microbial growth species.

What product sanitizes the affected areas after a water loss?

We use SERVPRO's proprietary decontamination products on affected areas to reduce the likelihood of mold growth. The primary decontaminant product is SERVPRO Oxide, an EPA-registered, chlorine dioxide-based disinfectant and stabilizer. This product requires no personal protective equipment during application, is safe for use on all surfaces, and is safe for humans and pets.

Can you communicate directly with my insurance company?

SERVPRO of Bear/New Castle is happy to help you; we’ll simply need your claim number and the name of your insurance company. We can then directly deal with your insurer, releasing you from undue worry. You are responsible for the deductible and a deposit if no coverage is available. 

How fast can the SERVPRO of Bear/New Castle crew get to my home?

Our average time is within 2 hours after receiving the phone call. We can arrive on site to do emergency services and start the mitigation process right away. We just need a signed Service Authorization Form. SERVPRO of Bear/New Castle’s goal is to ensure your family’s health and safety. Contact us today at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

For over 20 years, SERVPRO of Bear/New Castle has specialized in water damage repair and restoration. Our highly trained professionals use state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly.

Learn How to Prevent Pipes From Freezing, and How to Thaw Them If They Do Freeze

1/21/2020 (Permalink)

Frozen Red Pipe SERVPRO of Bear/New Castle can quickly and safely repair water damage caused by frozen pipes.

Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the strength of a container, expanding water can cause pipes to break.

Pipes that freeze most frequently are:

  • Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run against exterior walls that have little or no insulation.

How to Protect Pipes From Freezing

Before the onset of cold weather, protect your pipes from freezing by following these recommendations:

  • Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
  • Consider relocating exposed pipes to provide increased protection from freezing.

How to Prevent Frozen Pipes

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

How to Thaw Frozen Pipes

  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Damage from Cold Weather or Winter Storm?

Call SERVPRO of Bear/New Castle (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. SERVPRO of Bear/New Castle has the winter storm experience, expertise, and the resources to remediate damage caused by winter weather. With over 20 years of emergency response experience, you can trust SERVPRO of Bear/New Castle to be faster to any size disaster.