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The Importance of a Business Continuity Plan

11/11/2019 (Permalink)

Business man SERVPRO of Bear / New Castle has the training, experience, and equipment to handle large commercial storm or water damage emergencies.

Storm damage can wreak havoc on your business. Not only can it result in extensive and expensive property damage, but it can also disrupt your operations, especially if all or part of your building is rendered unsafe post-flood, Your customers may turn to competitors to fulfill the needs you used to satisfy. Your profits may plummet.  

While you can’t control Mother Nature—or the damage your building may sustain—you can reduce the financial impact a flood or storm has on your business. Of course, you may have insurance to cover property damage and lost equipment, but insurance does not cover lost profits or replace lost customers. Keeping customers and ensuring ongoing profit is up to you.

Be proactive by following these simple steps before a disaster strikes:

  • Perform a business impact analysis. Identify critical business functions and processes, and make note of the resources necessary to support them.
  • Put together a business continuity team. People are your most valuable resources. For your continuity plan to be successful, you must have the right people to carry it out. Select members of your team who are most likely to successfully manage a business disruption.
  • Train your team. You never know how people will react in the face of disaster. The best way to prepare everyone for a hiccup is to train them for one.

Talk to your storm damage remediation team at SERVPRO of Bear/New Castle about any other considerations you might need when creating your plan.

Why Choose SERVPRO of Bear / New Castle?

When it comes to commercial and residential restoration services, SERVPRO is a leader in the industry. Available 24 hours a day and seven days a week, SERVPRO of Bear/New Castle responds quickly to your business’s fire, water, and mold damage emergencies. No commercial project is too big, because we have access to the resources of a nationwide network of 1,700 Franchises.

Cleaning Tips to Help Prepare Your Commercial Property for the Upcoming Winter

11/8/2019 (Permalink)

Cleaning in progress sign Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO of Bear/Castle

It’s the perfect time to make a cleaning and maintenance plans for this fall and the coming winter. SERVPRO of Bear/New Castle offers the following commercial property cleaning tips to help make the seasonal transition as complete and easy as possible. 

Clean & Recoat Hard Flooring

Floors take a beating during adverse weather conditions. Scrub hard flooring, especially entry floors, to remove soils and recoat to give the floor added protection. Know product specifications: Some floor care chemicals, as an example, are best applied at certain temperature ranges.

Repair Floor Defects

Repairing floor defects will prevent soils and ice melt from becoming trapped in chips, cracks, crevices, etc.

Carpet Cleaning

Many facilities delay cleaning carpets before and during the winter months. This can be a mistake as the carpets can become saturated with contaminants and impact indoor environmental quality. 


Cleaning professionals often develop cleaning habits, especially in restrooms. Seasonal transitions call for taking a fresh look at restroom cleaning procedures and adopting some new technologies, products and methods where appropriate.

Floor Mats

Install 15 feet of matting inside each entrance to capture ice melt, salt and sand before it is tracked throughout the facility.

Air Ducts & HVAC Cleaning

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect and clean the ductwork of your commercial property.

HEPA Filters

An easy way to remember when to clean or change HEPA filters is by changing them when Daylight Savings Time begins and ends.

Commercial Cleaning Professionals

While all the above are useful tips in keeping your office or commercial building clean and tidy they can take up valuable time you simply aren’t able to fit into your working day. Hiring the commercial cleaning professionals at SERVPRO of Bear/New Castle ensures you can concentrate on more pressing matters, yet still boast a clean, clutter free office space.

For More Information on Commercial Cleaning Services, Call Us Today – (302) 392-6000

Why SERVPRO of Bear / New Castle?

You don’t have time to worry about the common wear and tear that gradually soils your office. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, you can rely on SERVPRO of Bear/New Castle to make your workspace look its very best.

Stabilizing Your Warehouse After A Water Damage

11/5/2019 (Permalink)

Warehouse with boxes of inventory on shelves SERVPRO of Bear / New Castle can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage.

Warehouse owners know all too well the risk of water damage to their premises. Water that enters a storage area might damage both the facility itself and everything stored inside. Concerns about water damage are justified no matter what kind of warehouse you run—and it is even more worrying if you happen to store food, flowers, or anything else requiring climate control.  

Commercial Water Restoration Process

 The first thing to do after a leak or flood in your warehouse is to call SERVPRO of Bear/New Castle for water removal services. Our expert team will arrive ready to remove all the water using a combination of freestanding, truck-mounted, and submersible pumps. However, water removal is only the first step in remediating the situation. Our overall aim is to restore your warehouse “Like it never even happened.”  We understand the importance of optimum conditions within your premises, such as temperature and humidity. That is why our IICRC-certified technicians pay close attention to measuring moisture and humidity and devising an appropriate drying plan.  We equip our teams with a range of perfectly calibrated instruments, including thermo-hygrometers, moisture meters and probes, and thermal imaging software. Thermo-hygrometers measure the humidity in the air, i.e. the amount of moisture the air is holding. We also use moisture meters and probes to measure the moisture content of particular parts of the warehouse, such as the walls, storage units, or under the floor. Finally, thermal imaging techniques allow us to see hidden patches of moisture that are invisible to the naked eye.  Once we clearly understand the situation, we devise a drying plan to restore your warehouse to the best temperature and humidity levels. Our experienced team is well versed in calculating the correct number and placement of dehumidifiers and air movers for maximum effect.  Stabilizing the conditions in your warehouse is a vital part of recovery after water removal, and you can count on SERVPRO of Bear/New Castle to get the job done right. Protecting your property is our highest priority. 

Water Damage or Flooding In Your Warehouse? Call Us Today (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

The professionals at SERVPRO of Bear/New Castle have specialized in commercial water restoration for over 20 years. Our highly trained professionals use only state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly from the initial phone call to the final bill.

SERVPRO of Bear/New Castle has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. When it comes to your business, time is money.

Restoration Process for Water Damaged Carpets

11/4/2019 (Permalink)

Water damaged carpet When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property.

Water Damaged Carpets

Flooding and water damage can cause immense damage to carpeting, including color bleed, warping, fraying of materials, corrosion and mold growth. To effectively mitigate and repair the effects of water in carpets, SERVPRO of Bear/New Castle’s highly trained technicians will use advanced technology and techniques.

Water Extraction & Drying

The water removal process and the drying process are the most important steps to stopping and removing the effects of water damage to your carpeting. While water remains in the carpet, it can continue to cause damage and wreak havoc on the home. SERVPRO of Bear/New Castle uses heavy water extraction pumps and directed air movers to eliminate all traces of moisture in the area.


SERVPRO of Bear/New Castle makes every effort to save your carpet. Our policy of "restoration before replacement" saves our customers, on average, hundreds, if not thousands, of dollars during the water damage restoration process.


The carpet may be so thoroughly damaged that restoration is not a viable option. In this case, we can consult both you and the insurance adjuster to find and install suitable replacement carpeting. While some scenarios may necessitate removal of an entire room's carpet, we more commonly replace only a section of the carpet, seamlessly blending new and restored materials.

Have Water Damaged Carpets?
Call Us Today – (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Bear/New Castle Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

Washing Machine Water Damage

10/28/2019 (Permalink)

front loading washing machine with soapy water leaking from the front If you are in need of water damage repair or restoration, contact SERVPRO of Bear / New Castle to make it “Like it never even happened."

Washing Machines Are One of the Most Common Sources of Water Damage in the Home

The national average claim for water damage caused by a washing machine is over $5,000. Understanding your wash machine’s functions, possible risks and preventative maintenance required is key to avoiding a costly water damage.

Common Causes of Washing Machine Water Damage

Supply Hose

  • Inspect the hoses for cracks, holes, pinches and worn out gaskets.
  • Verify the hoses are connected tightly at both sides of the intake water lines.
  • Replace hoses after 5 years.
  • Water damage caused by intake water lines contain very few biological contaminants and is a category 1 water damage.


  • Verify the drain hose is properly secured to the back of the machine and to the utility sink or standpipe.
  • Inspect drain hose for clogs.
  • Standpipes drain directly into the sewer. A sewage back can cause a category 3 water damage.


  • Review user’s guide for load limit to avoid overloading
  • Internal leaks are considered a category 2 water damage, due to the exposure of water that contacts detergent and machine parts.

Does Insurance Cover Washing Machine Water Damage?

If your washing machine caused water damage, your homeowners insurance will typically cover the cost to repair your home. However, it will not cover the costs to repair or replace the washing machine.

Have Water Damage?
Call SERVPRO of Bear/New Castle -(302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

When your home has water damage from washing machine leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

What Is Causing Mold in Your Commercial Building?

10/28/2019 (Permalink)

office with mold growth on the walls SERVPRO of Bear / New Castle is experienced in commercial mold remediation.

Knowing what caused the mold growth in your commercial property may help you avoid the need for more mold cleanup in the future.


Mold needs moisture to survive. A leaking pipe or other plumbing problems can create a constant source of moisture in your. High humidity in a building can also cause mold growth. If your facility has 70% humidity, you may want to find a way to reduce the moisture in the air.

High Temperatures

Warmth is another element loved by black mold and many other types of fungus. Temperatures in empty warehouses or busy factories can get high. When possible, try to keep your buildings below the mid-70s on the Fahrenheit scale to discourage the mold growth.

Stagnant Air

Try to keep some airflow going even when you don’t plan to run your heating or air conditioning unit. Airflow can help prevent mold growth by keeping the area dry and moisture levels low.


Another environmental element that could lead to more mold growth is darkness. Darkness alone might not be enough to cause mold growth, but it is often associated with damp, stagnant places. The environment of your commercial building can play a big role in the development of mold.

Have a Mold Problem? Call SERVPRO of Bear/New Castle Today – (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

Mold can spread quickly through a commercial property if left untreated. SERVPRO of Bear/New Castle can respond quickly, working to first contain the infestation to help prevent its spread to other parts of the building. Next, we will begin the remediation process, working safely and effectively to manage the situation. We have the training, experience, and equipment to contain the mold infestation and remediate it to preloss condition.

How Water Damage Affects Your Floors

10/25/2019 (Permalink)

Image of a white tiled bathroom flooded SERVPRO of Bear/New Castle specializes in flooding and storm damage restoration

Flooding causes a severe, negative impact on your home. The most damaged element is often your floors. Floors are completely submerged during floods, causing water to seep in and wreak havoc. But how exactly does water damage affect different types of flooring?

Carpeting is typically hit the hardest by flooding. They are usually composed of cotton, fabric, or plastic fiber, all of which are highly susceptible to permanent water damage. The spaces between and under the fibers can be widened, tearing the material apart. Carpets are also prone to staining and discoloration. Carpets are often ripped up and replaced after a flood to prevent serious mold growth in the home. 


Water damage is often most pronounced on hardwood flooring. Wood is vulnerable to flooding and other water damage as its materials have been intentionally dried; when wet, it can rapidly change shape, warp, stain, and lose color. SERVPRO of Bear/New Castle has advanced technology and techniques to restore hardwood floors to preloss condition.

Tile & Concrete

Tile and concrete floors often fare the best in a flood. Tiles are typically immune to water, requiring only cleaning and sanitization following a flood. The tile grout may be susceptible to water damage and mold growth. A fresh grout layer may be required after a flood. Concrete may stain and become discolored but is typically cleanable or easily painted over. 

Have Storm or Flood Damage?
Call Us Today (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

When you are dealing with storm, flood, and water damage, immediate action is crucial. You should choose the company with storm damage experience and expertise that has the resources and equipment to handle the job. SERVPRO of Bear/New Castle can respond immediately to storm and flooding conditions.

Improving Indoor Air Quality at Your Business

10/21/2019 (Permalink)

Image of two business men and one business woman wearing face mask, sitting at a table SERVPRO of Bear / New Castle understands the importance of a clean and fully functioning commercial property.

Know What Affects Your Indoor Air Quality and Why it Matters

Most people spend an average of 90% of their time indoors. Much of that time, for adults, is spent in an office or warehouse environment. Indoor air quality can contribute to the health and comfort of your employees, customers, and all who visit your place of business.

Why Does Indoor Air Quality Matter?

Many studies suggest that the level of pollutants indoors often surpasses the pollutants outdoors. Poor indoor air quality can potentially impact the health and wellbeing of your employees.

According to OSHA, the following symptoms have been linked to poor indoor air quality:

  • Nose, lung, throat, and eye irritation
  • Headaches
  • Fatigue

What Affects Indoor Air Quality?

Several independent factors, both indoors and out, can contribute to poor indoor air quality. Potential factors include, but are not limited to:

  • Outdoor pollutants such as smoke, smog, etc.
  • Poor ventilation and/or insulation
  • Inadequate moisture and humidity control
  • Untreated smoke damage
  • Spilled chemicals and leaking gases
  • Dust, dirt, and animal dander
  • Fungi, pollen, and other biological matter
  • Tobacco 

What Can SERVPRO of Bear/New Castle Do to Improve The Indoor Air Quality at Your Business?

As mentioned before, many factors can impact indoor air quality. Fortunately, we offer comprehensive services that tackle many of these factors. At SERVPRO of Bear/New Castle, we offer inspections with recommendations for the best course of action to leave your office with cleaner air.

HVAC Systems

Without regular attention, heating, ventilation, and air conditioning (HVAC) systems can spread contaminants throughout your office. SERVPRO of Bear/New Castle offers regular inspections and cleanings of your HVAC ductwork so your office enjoys cleaner air and longer-lasting HVAC systems.

Mold Remediation

Mold, especially if left untreated long term, may pose health risks to your employees according to the EPA. Mold spores can travel through the air, impacting the indoor air quality and spreading the mold throughout the building. We have the training, equipment, and experience necessary to contain the mold, restore your property, and make it “Like it never even happened.”

Water Damage

No matter whether the water damage was caused by a leaky roof, a broken pipe, or a flooded basement, moisture and humidity may lead to poor indoor air quality, along with other significant problems. We can help to identify the source of the problem and fix any damage that may have occurred.

Fire and Smoke Damage

Walls, carpets, and even furniture can carry smoke and soot long after the fire is put out, which can impact your indoor air quality. If your property experiences a fire, we can handle the damage both big and small. We can also make sure your building and its contents are properly cleaned.

Commercial Cleaning

We also offer commercial cleaning services that go above and beyond typical janitorial or maid services. Regular cleaning can help combat potential air pollutants like dust, dirt, pollen, etc.

For more information on our commercial building services, call SERVPRO of Bear/New Castle at (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle understands the importance of a clean and fully functioning commercial property. Cleaner air can lead to a healthier and more productive workforce. SERVPRO of Bear/New Castle has the training, experience, and equipment to transform an unhealthy environments back into a clean, safe offices.

What Commercial Property Owners Should Know About Flooding and Black Water

10/15/2019 (Permalink)

Image of flood water SERVPRO of Bear / New Castle can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage.

Not all water damage is created equal, and the remediation steps you take depend on the original source of the water that flooded your building. “Clean water” is water that doesn’t pose immediate health threats and that comes from broken water lines, toilet holding tanks and faucets. If not treated in time, clean water can become gray water, which is water that does contain some contaminants. Gray water can include discharge from showers, sinks, aquariums, waterbeds and dishwashers. Then there is black water, or floodwater. 

What Is Floodwater / Blackwater?

The water that enters a building during a flood usually contains harmful contaminants. Floodwater usually contains soil, which can contain feces, pesticides, and other contaminants, natural or not. It can also contain sewage runoff, which may be contaminated by bacteria, molds, fungi, protozoans, and viruses. Floodwater is categorized as black water.

What You Can Do To Prepare

Flood water can be absolutely devastating to your commercial property, not to mention it can cause your business to be temporarily displaced, and business put on hold. You can’t predict a flood but you can plan for one.

Know Your Flood Risk

It’s important to keep track of your region’s flood risk. There are a number of factors that can determine your flood risk, but keep in mind that nowhere in the United States is risk-free. If you live in a coastal city during hurricane season, your flood risk will dramatically increase. Other areas with typically high flood risk include low-lying areas near bodies of water or downstream from a dam or levee.

Know Your Insurance Options

When it comes to natural disaster-type flash floods, typical commercial insurance policies often don’t cover the damage. Flood insurance is a separate policy purchased through FEMA, so keep that in mind if you’re in an area with high flood risk. Also, familiarize yourself with local disaster restoration companies and choose one you prefer beforehand since the time to act must be immediately after the flood. 

Know the Signs of Water Damage

Some floods are more severe than others, and in some cases, it will be obvious when your business has been affected. In other cases, however, water damage can be more insidious. It’s important to recognize the signs and know the difference types of water that can damage your property. Black water, for example, is highly contaminated and will cause severe odor and mold damage to your property if not treated immediately. Floodwater is, in every case, considered black waterGrey water can also cause damage, but it is derived from appliances and pipes in your building.

Develop a SERVPRO Emergency READY Profile For Your Business

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

To learn more about our SERVPRO Emergency READY Profile? Call SERVPRO of Bear/New Castle at (302) 392-6000

Why Choose SERVPRO of Bear / New Castle?

SERVPRO of Bear/New Castle has the training, experience, and equipment to handle large commercial storm or water damage emergencies. Regardless of your property type or size, we will respond quickly to clean the property and manage the restoration project through to its completion.

A Leaking Pipe Is a Constant Source of Moisture

10/10/2019 (Permalink)

An image of water from a leaking pipe filing a bucket SERVPRO of Bear/New Castle specializes in water damage repair and restoration.

A leaking pipe or other plumbing problems can create a constant source of moisture in your home. If you find a leaking pipe, get it repaired immediately. Mold may compound the problem if the moisture problem is not addressed immediately.

Mold Hazards

Mold can cause health effects and can also cause significant damage to your property. You should look for mold on a regular basis in areas that are typically damp, such as laundry rooms and basements. If you detect a water moisture problem, a mold inspection should be considered.

Prevent Structural Damage

Never procrastinate when dealing with water damage. It can easily lead to structural damage that will only get worse if ignored.

Why Choose SERVPRO of Bear / New Castle?

Attempting to deal with water damage from a leaking or burst pipe without professional assistance is not recommended. Attempting to do so, may inadvertently make the problem worse, leading to expensive repairs.

SERVPRO of Bear/New Castle specializes in water damage repair and restoration. Our highly trained professionals use state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly from the initial phone call to the final bill. When a water emergency happens, it is critical to get professionals onsite as soon as possible. If you are in need of water damage repair or restoration, contact SERVPRO of Bear/New Castle to make it “Like it never even happened.”